Customer Service Representative/Route Service Representative
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $24.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Life insurance
401(k) Plan
Tuition Assistance
Employee Referral Program
employee wellness program
Paid holidays
Job Description
Gateway Services is North America's leading pet aftercare provider, trusted by over 17,000 veterinary clinics across the continent. With a workforce of more than 2,300 dedicated team members operating from over 140 locations, Gateway Services is committed to supporting pet parents with dignity, compassion, and care—one pet at a time. This family-oriented organization maintains a strong presence in the pet industry by specializing in services that assist families during one of the most meaningful moments of pet ownership: saying goodbye to their beloved companions.
Located in Cranston, Rhode Island, Gateway Services offers a full-time Customer Service Representative/Route Service Representative positi... Show More
Located in Cranston, Rhode Island, Gateway Services offers a full-time Customer Service Representative/Route Service Representative positi... Show More
Job Requirements
- High school diploma or GED
- Prior experience in customer service, account management, or route sales
- Ability to operate CRM systems and sales tracking tools
- Capability to work early morning hours, weekends, and holidays
- Basic math and computer skills
- Valid driver’s license with a clean driving record
- Comfortable with driving and physically active work
- Ability to handle pets with care and respect
- Strong communication and multitasking abilities
Job Qualifications
- High school diploma or GED
- Prior experience in customer service or account management preferred
- Proficiency in CRM systems and sales tracking tools
- Strong relationship-building and communication skills
- Ability to work early morning hours and flexible schedules
- Valid driver’s license with a clean driving record
- Basic math and computer skills
Job Duties
- Serve as the main point of contact for veterinary clinics
- Build and maintain strong relationships with clinic staff and families through empathy and professionalism
- Safely handle pets in the aftercare process with dignity and care
- Manage customer needs and solve problems effectively
- Support Gateway’s reputation for exceptional service in every interaction
- Educate veterinary clinic staff on company services, policies, and new products
- Maintain accurate documentation and vehicle and uniform standards
- Monitor and replenish promotional materials
- Assist with administrative tasks such as billing inquiries
- Ensure compliance with safety and service protocols
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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