Customer Service Representative **WEEKENDS ONLY** 7am -1pm//1pm -7pm
Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $22.00
Work Schedule
Standard Hours
Benefits
Dollars for Scholars Program
Employee Appreciation Program
Free membership for self and one family member or friend
Team Member Support Team
Health Insurance
Dental Insurance
Vision Insurance
critical illness insurance
Short term disability insurance
accident insurance
voluntary life insurance
Pet insurance
HSA
Advancement opportunities
Job Description
Planet Fitness - PF Baseline Fitness is a renowned fitness club committed to providing its members with a welcoming, supportive, and high-quality fitness experience. Established as part of one of the largest and fastest-growing fitness franchises globally, Planet Fitness emphasizes a judgment-free zone and exceptional customer service, encouraging everyone to feel comfortable and motivated on their fitness journey. The brand integrates a comprehensive range of amenities and innovative fitness programs aimed at enhancing members' overall well-being. The club environment promotes inclusivity and a strong community spirit, making it a preferred destination for both casual gym-goers and fitness enthusiasts alike.
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Job Requirements
- Standing and walking at least 75 percent of the shift
- Talking in person or on the phone at least 75 percent of the shift
- Must be able to lift up to 50 lbs less than 30 percent of the time
- Honesty and good work ethic
- Strong customer service skills
- Basic computer proficiency
Job Qualifications
- Honesty and good work ethic
- Strong customer service skills
- Basic computer proficiency
- Ability to communicate effectively with customers and team members
- Active listening skills
- Problem-solving abilities
- Diplomatic and professional communication skills
Job Duties
- Greet and meet potential members, providing a great customer experience
- Handle front desk related tasks including answering phone calls politely and friendly to assist with questions or concerns
- Take information calls and organize tours
- Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information
- Facilitate member services issues and questions and forward to Club Manager, Manager in Training, or Team Lead as needed
- Help maintain the neatness and cleanliness of the club
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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