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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.00 - $16.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Employee assistance program
401(k) retirement plan
Paid Time Off
paid training days
Job Description
Concentrix is a renowned global business services company celebrated for its people-first and inclusive culture. Recognized annually as one of the "World's Best Workplaces," "Best Company Culture," and "Best Companies for Career Growth," Concentrix fosters an environment where employees from over 70 countries unite to create exceptional customer experiences through innovation and technology. This international reach combined with a commitment to diversity ensures a dynamic, supportive, and engaging workplace for all team members. Concentrix’s dedication to inclusivity and employee development makes it not just an employer, but a community of empowered professionals known as "game-changers." The company is continually expanding,... Show More
Job Requirements
- High school degree or equivalent
- Must reside in the United States or have a valid U.S. address for residence
Job Qualifications
- High school degree or equivalent
- Empathy
- Experience in customer service not required but encouraged
- Proficiency in fast-paced multi-tasking environment
- Eagerness to learn new technologies
- Bilingual not required but encouraged to apply
- Must reside in the United States or have a valid U.S. address for residence
Job Duties
- Receive incoming calls, chats, and emails from customers interested in purchasing or researching travel by following standard scripts and procedures
- Greet and converse with customers in a courteous, friendly, and professional manner
- Make recommendations based on the customer's needs and preferences
- Determine customer reservation needs and preferences by utilizing established question and answer techniques
- Research travel rates, destinations, options, accommodations, and packages for customers
- Process travel transactions by entering accurate and complete reservation information into the relevant systems
- Read legal scripts verbatim while maintaining quality standards
- Professionally and accurately support customer requests for itinerary changes or cancellations
- Correctly answer general travel and site related questions from customers
- Deliver expert customer experiences with a smile
Job Qualifications
Experience
No experience required
Job Location
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