Customer Service Representative, Student Transportation
Job Overview
Employment Type
Hourly
Full-time
Work Schedule
Standard Hours
Benefits
Medical Plan
pharmacy
Dental Insurance
Vision Insurance
behavioral health
employee wellness program
basic life insurance
Life and Disability Insurance
pension plans
Supplemental retirement plans
flexible spending accounts
paid leave
sick leave
vacation days
Parental leaves
short-term disability
Religious holidays
Leaves
Job Description
Chicago Public Schools (CPS) is a large public school district committed to ensuring equitable access to a world-class education for over 325,000 students across more than 500 schools. With a workforce of over 45,000 employees, including a majority of teachers, CPS prioritizes its six core values—student-centeredness, whole child development, equity, academic excellence, community partnership, and continuous learning. The district strives to create rigorous, joyful, and equitable learning experiences that prepare each student for success in college, career, and civic life. CPS is dedicated to equitable resource distribution among students, schools, and communities, continuously transforming its educational approach to meet these... Show More
Job Requirements
- High school diploma or GED equivalent
- Bachelor’s degree preferred
- Transportation-related work experience preferred
- ERP software experience preferred
- Bilingual Spanish highly preferred
- Ability to work beyond normal scheduled business hours as needed
- Strong prioritization skills
- Excellent oral and written communication skills
- Proficient with Microsoft Office and Google suite
- Ability to learn ERP software quickly
- Strong organizational skills
- Ability to work under pressure
- Attention to detail
- Knowledge of Individuals with Disabilities Education Act
- High integrity and professionalism
Job Qualifications
- High school diploma or GED equivalent required
- Bachelor’s degree from an accredited college or university preferred
- Transportation-related work experience preferred
- ERP software experience (Oracle) preferred
- Bilingual Spanish highly preferred
- Ability to successfully prioritize and complete competing tasks
- Strong oral and written communications skills along with a high level of interpersonal skills to work well with varying groups within and outside of CPS
- Proficient with Microsoft Office suite and Google suite (Word, Excel, PowerPoint, and Google Sheets)
- Ability to quickly learn and utilize ERP Software (e.g., Oracle)
- Possess strong sense of urgency in accomplishing goals with excellent organizational skills and adaptability to changing priorities and deadlines
- Work well under pressure with ability to diffuse tense situations while maintaining professionalism
- Strong attention to detail with ability to analyze and interpret key information and maintain accurate recordkeeping
- General knowledge of disabilities listed within the Individuals with Disabilities Education Act
- High standard of integrity and professional responsibility
Job Duties
- Provide customer service support to parents, bus vendors, and the general public by telephone, electronically, and/or face-to-face related to transportation issues
- Respond promptly and professionally to inquiries
- handle and resolve complaints
- obtain and evaluate all relevant information to handle inquiries and complaints
- Maintain data accuracy in software databases
- Keep complete and accurate records of customer interactions and transactions
- record details of inquiries, comments, and complaints
- record details of actions taken
- Communicate and coordinate with internal departments
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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