Customer Service Representative - State Farm Agent Team Member
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $20.00
Work Schedule
Standard Hours
Benefits
Hourly pay plus commission/bonus
growth potential
Opportunity for advancement within the office
Paid Time Off
Valuable career-building experience
Job Description
Lucy Rodas Insurance Agency, located in Norwalk, CA, is a dedicated insurance and financial services office committed to making a positive difference in the lives of its clients and the broader community. The agency operates with a mission to help people manage the risks of everyday life, recover from unexpected events, and realize their dreams. As a local insurance provider, Lucy Rodas Insurance Agency is deeply invested in fostering strong relationships with customers and providing personalized service to meet their unique needs. The agency's team is made up of results-oriented individuals who are serious about their development and passionate about... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in customer service or insurance-related roles preferred
- strong interpersonal and communication skills
- ability to handle multiple customer inquiries simultaneously
- proficiency in bilingual communication, particularly Spanish
- willingness to learn and adapt in a fast-paced environment
Job Qualifications
- Dedicated to customer service
- able to effectively relate to a customer, answer their questions, and anticipate their needs
- excellent communication skills to assist customers and coordinate with other agency team members
- proactive in problem-solving
- bilingual in Spanish
Job Duties
- Establish customer relationships and follow up with customers as needed
- provide prompt, accurate, and friendly customer service
- respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
- use a customer-focused, needs-based review process to educate customers about insurance options
- use exemplary communication to efficiently meet the needs of customers while promoting business development
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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