Customer Service Representative - State Farm Agent Team Member
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $22.00
Work Schedule
Standard Hours
Benefits
hourly pay
Commission/bonus
growth potential
Paid Time Off
Health Insurance
Career-building experience
Opportunity for advancement
Job Description
Melanie Ciappi - State Farm Agent is a dedicated insurance agency located in Fairview, NJ, committed to providing comprehensive insurance and financial services to the community. Known for its customer-centric approach, Melanie Ciappi's team specializes in helping clients manage risks associated with everyday life, recover from unexpected events, and achieve their financial dreams. The agency offers a variety of insurance solutions including auto, home, life insurance, and retirement planning. As an independently operated office, Melanie Ciappi provides personalized service tailored to the unique needs of each client, emphasizing trust, integrity, and customer satisfaction. The team’s mission is to ensure every... Show More
Job Requirements
- high school diploma or equivalent
- previous customer service experience preferred
- strong interpersonal and communication skills
- ability to manage multiple tasks and prioritize effectively
- basic computer proficiency
- ability to work in a fast-paced environment
- commitment to maintaining confidentiality
Job Qualifications
- dedicated to customer service
- able to effectively relate to a customer, answer their questions, and anticipate their needs
- excellent communication skills to assist customers and coordinate with other agency team members
- proactive in problem-solving
Job Duties
- establish customer relationships and follow up with customers as needed
- provide prompt, accurate, and friendly customer service
- respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification
- use a customer-focused, needs-based review process to educate customers about insurance options
- use exemplary communication to efficiently meet the needs of customers while promoting the development of our business
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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