Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $24.00
Work Schedule
Weekend Shifts
Fixed Shifts
Benefits
Paid Time Off
employee discount
Retirement savings plan including 401k with matching profit sharing
Health Insurance
Life insurance
Dental Insurance
Vision Insurance
Training and Development
BART Discount Card
Citizenship workshops
Subsidized childcare program
Transportation assistance
Job Description
This job opportunity is with a prominent car rental company operating at San Francisco International Airport. The business focuses on providing exceptional car rental services to both internal and external customers, aiming to deliver seamless and friendly customer service experiences primarily through face-to-face interactions. As a full-time role based at the busy airport location at 780 North McDonnell Road, this position offers a starting wage of $24.00 per hour. The company values employee growth and development, offering comprehensive training and opportunities for skill enhancement. They operate with a strong emphasis on supporting their branch operations, ensuring efficient rental coordination, customer... Show More
Job Requirements
- Must be at least 18 years old
- High school diploma or GED equivalent required
- Some college preferred
- At least 6 months prior customer service retail or administrative support experience required
- Authorized to work in the United States without sponsorship
- Availability to work 40 hours per week including weekends and holidays from 2pm to 11pm apart from religious observation
Job Qualifications
- Must be at least 18 years old
- High school diploma or GED equivalent required
- Some college preferred
- Must have at least 6 months prior customer service retail or administrative support experience
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- Apart from religious observation, must be able to work 40 hours per week including weekends/holidays from 2pm to 11pm
Job Duties
- Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
- Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
- Meet and greet customers in a friendly and timely manner
- Provide directions and general assistance
- Assist to assess condition of rental upon return
- Process returns, check-ins and exit kiosk transactions
- Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
- Understand and communicate rental terms and conditions, vehicle features and other services
- May sell optional protection products, upgrades, fuel options and other additional equipment
- Responsible for notifying management of any known vehicle problems and any required vehicle maintenance
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed
- Perform various administrative and basic accounting functions such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
- Perform miscellaneous and backup duties job-related duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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