Customer Service Representative San Francisco Airport
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $24.00
Work Schedule
Weekend Shifts
Fixed Shifts
Benefits
Paid Time Off
employee discount
Retirement savings plan including 401k with matching profit sharing
Health Insurance
Life insurance
Dental Insurance
Vision Insurance
Training and Development
BART Discount Card
Citizenship workshops
Subsidized childcare program
Transportation assistance
Job Description
The customer assistance representative senior (CAR Sr) position is a pivotal role within a well-established car rental company operating at the San Francisco Airport. This company is known for providing high-quality vehicle rental services to both individual and business customers, ensuring a seamless rental experience from reservation to vehicle return. As a key part of the team stationed at 780 North McDonnell Road, this role focuses on delivering exceptional customer service primarily through face-to-face interactions while supporting internal and external customers with their rental and branch needs. The company offers a regular full-time employment opportunity starting at $24.00 per hour,... Show More
Job Requirements
- Must be at least 18 years old
- High school diploma or GED equivalent required
- Some college preferred
- At least 6 months prior customer service, retail, or administrative support experience
- Authorized to work in the United States without sponsorship
- Able to work 40 hours per week including weekends and holidays from 2 pm to 11 pm
Job Qualifications
- Must be at least 18 years old
- High school diploma or GED equivalent required
- Some college preferred
- At least 6 months prior customer service, retail, or administrative support experience
- Authorized to work in the United States without sponsorship
- Ability to work 40 hours per week including weekends and holidays
Job Duties
- Take incoming calls for reservations, rate quotes, general questions, and resolutions
- Manage outgoing calls for callback management, accounts receivables, and miscellaneous assignments
- Provide high-level customer service by assisting customers and assessing rental needs in person and by phone
- Meet and greet customers in a friendly and timely manner
- Provide directions and general assistance
- Assess rental vehicle condition upon return
- Process vehicle returns, check-ins, and exit kiosk transactions
- Market the company while safely transporting customers and assisting as needed
- Communicate rental terms, vehicle features, and additional services
- Sell optional protection products, upgrades, fuel options, and additional equipment
- Notify management of vehicle maintenance needs and problems
- Clean vehicle interiors and exteriors manually or with washing equipment
- Perform administrative and basic accounting functions including research, billing support, accounts receivable, transfer and key logs, running reports, supply maintenance, and billing processing
- Perform miscellaneous and backup job-related duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in: