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Customer Service Representative / Sales Administrator
Job Overview
Employment Type
Full-time
Part-time
Job Description
Master Appliance Corporation is a reputable company located in Racine, WI, specializing in manufacturing and distributing high-quality appliance components. Known for its commitment to innovation, excellence, and customer satisfaction, Master Appliance has built a strong presence in the industry by offering reliable products and exceptional service to its clients. The company prides itself on fostering a work environment that values teamwork, professionalism, and continuous improvement, making it an attractive workplace for individuals seeking to grow their careers in the manufacturing and sales sectors.
The Customer Service Representative / Sales Administrator role at Master Appliance is a dual-position designed t... Show More
The Customer Service Representative / Sales Administrator role at Master Appliance is a dual-position designed t... Show More
Job Requirements
- Previous experience in customer service, sales support, or administrative roles
- excellent verbal and written communication skills
- strong attention to detail and problem-solving abilities
- proficient in Microsoft Office (Word, Excel, Outlook)
- experience with CRM or ERP systems is a plus
- ability to prioritize and multitask in a fast-paced environment
- team-oriented with a proactive and flexible approach to daily tasks
Job Qualifications
- Experience in a manufacturing, distribution, or technical sales environment
- familiarity with order processing systems and B2B customer support
- basic understanding of sales processes and account management
Job Duties
- Respond to customer inquiries via phone, email, and in-person in a professional and timely manner
- resolve customer issues, concerns, and complaints with a focus on satisfaction and retention
- track and follow up on customer orders, shipments, and back orders
- maintain accurate and up-to-date customer records in CRM systems
- prepare sales quotes, order confirmations, and invoices
- assist the sales team with lead generation, prospecting, and customer follow-up
- coordinate with production, shipping, and accounting to ensure smooth order fulfillment
- maintain organized records of sales transactions and communications
- prepare and distribute internal reports, presentations, and documentation
- support data entry, document management, and inventory tracking as needed
- assist with preparing materials for meetings, trade shows, and customer presentations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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