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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $18.00 - $22.00
Work Schedule
Rotating Shifts
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Flexible spending account
401k
Paid Time Off
employee discount
Job Description
Ashley Furniture is a global leader in the home furnishings industry, renowned for its commitment to quality, style, and affordability. With a broad customer base and a dedicated presence worldwide, Ashley has built a trusted reputation and continues to expand its reach across the United States. The company is recognized not only for its top-tier products but also for its dedication to customer service and community engagement. Emphasizing internal promotion and professional development, Ashley provides a thriving work environment that encourages career advancement and growth opportunities for its employees.
Joining the Ashley family means becoming part of a dynami... Show More
Joining the Ashley family means becoming part of a dynami... Show More
Job Requirements
- Legally authorized to work in the US
- At least 18 years old
- High school diploma or equivalent
- Knowledgeable Microsoft Office Suite and system transactions
- 1 year of customer service, office, and/or administrative experience preferred
- Ability to work flexible hours including weekends and holidays including rotation for store opening and closing responsibilities
- Maintain reliable attendance
- Thrive in a team environment
Job Qualifications
- High school diploma or equivalent
- Knowledgeable in Microsoft Office Suite and retail management system transactions
- 1 year of customer service, office, and/or administrative experience preferred
- Ability to work flexible hours including weekends and holidays with rotation for store opening and closing responsibilities
- Ability to thrive in a team environment
- Good communication and interpersonal skills
Job Duties
- Greet all customers in a warm, professional manner representing Ashley's brand image
- Provide exceptional customer service through all interactions including in-person, phone, and email communications
- Assist with processing sales orders accurately and efficiently, ensuring all required documentation is complete and proper approvals are obtained
- Process customer credit applications, assist with financing arrangements, and maintain accurate customer account information in retail management systems
- Follow established cash handling procedures, process payments accurately, and reconcile transactions according to company policies under Office Manager supervision
- Address customer inquiries and concerns professionally, escalating complex issues to Management as appropriate while following up to ensure resolution
- Support Management with operational audits, inventory processes, and compliance checks by gathering required documentation and verifying accuracy of paperwork
- Maintain accurate records, prepare routine reports, and ensure all sales and office paperwork is properly completed and filed according to company standards
- Work cooperatively with sales team, merchandising personnel, and other store associates to ensure seamless customer experience and efficient store operations
- Utilize point-of-sale systems, retail management software, Microsoft Office Suite, and other business tools to perform job duties efficiently and accurately
- Complete any additional tasks as assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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