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Customer Service Representative (Residential)

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $34,560.00 - $38,400.00
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Work Schedule

Standard Hours
Day Shifts
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Benefits

Dental Insurance
Health Insurance
Paid Time Off
Paid holidays
performance bonuses
company events

Job Description

ProClean Windows is a dynamic and rapidly expanding company dedicated to providing top-notch window cleaning services to residential customers. Known for our commitment to quality, customer satisfaction, and operational excellence, ProClean Windows has established itself as a trusted brand in the greater Sandy, UT area. We take pride in delivering exceptional service from the initial customer contact through to the final payment process, ensuring each client experiences professionalism, reliability, and outstanding results. Our company thrives in a fast-paced environment where teamwork and individual accountability drive success and growth. We believe in fostering a workplace culture that not only meets but... Show More

Job Requirements

  • High school diploma or GED required
  • 2 plus years customer service, scheduling, or administrative experience preferred
  • strong phone and written communication skills
  • highly organized with strong attention to detail
  • ability to multitask in a fast-paced environment
  • proficiency with CRM systems (Jobber experience a plus)
  • proficiency with Microsoft Excel
  • accountability mindset and goal-oriented work ethic

Job Qualifications

  • High school diploma or GED
  • 2 plus years customer service, scheduling, or administrative experience preferred
  • strong phone and written communication skills
  • highly organized with strong attention to detail
  • ability to multitask in a fast-paced environment
  • proficiency with CRM systems (Jobber experience a plus)
  • proficiency with Microsoft Excel
  • accountability mindset and goal-oriented work ethic

Job Duties

  • Answer inbound calls, texts, emails, and online inquiries promptly
  • maintain an 85% plus booking rate on incoming leads
  • enter all leads and job details accurately into Jobber
  • schedule and optimize technician routes to maximize efficiency and minimize drive time
  • follow up consistently with past customers and open estimates
  • send appointment reminders and secure confirmations prior to service
  • log all client communication accurately
  • communicate schedule updates and changes with technicians
  • handle customer concerns professionally and escalate when necessary
  • complete weekly reporting including job costing, payouts vs. QuickBooks, tip distribution, check reconciliation, payroll approvals, and past-due invoice follow-ups
  • assist with additional administrative duties as needed

Job Qualifications

Experience

Mid Level (3-7 years)


Job Location

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