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Modern Aviation Inc

Customer Service Representative -PT

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $17.00 - $18.00
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Work Schedule

Weekend Shifts
Night Shifts
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Benefits

Employee medical insurance
basic life insurance
short-term disability
long-term disability
vacation
Sick Time
Paid holidays
HSA account funding
401k Match
Buy-up medical insurance
Dental
Vision
Optional life insurance
flexible spending accounts
Health savings account
401k

Job Description

Modern Aviation is a private equity-backed platform company established in 2018, specializing in the fixed-base operator (FBO) sector. The company has experienced rapid growth by acquiring FBO locations and continues to expand its footprint thanks to substantial committed capital from its sponsors. Modern Aviation focuses on acquiring strategically attractive locations and enhancing their EBITDA through focused investments, operational excellence, and commercial improvements. The company has cemented itself as a key player in servicing the private and corporate aviation markets, offering premium ground services that cater to the unique needs of private jets.

As a Fixed Base Operator (FBO), Modern Avia... Show More

Job Requirements

  • must be 18 years of age
  • strong verbal and written communication skills
  • intermediate knowledge of all microsoft office products
  • ability to make fast decisions by using judgment consistent with company policies standard operating procedures and safety regulations
  • negotiation and sales skills
  • reliable multitasking skills
  • valid driver’s license

Job Qualifications

  • must be 18 years of age
  • strong verbal and written communication skills
  • intermediate knowledge of all microsoft office products
  • ability to make fast decisions using judgment consistent with company policies
  • negotiation and sales skills
  • reliable multitasking skills
  • valid driver’s license
  • previous customer service experience preferred
  • basic knowledge of various aircraft types and servicing a plus

Job Duties

  • deliver proactive personalized service to private and corporate aviation clientele
  • arrange services including hotel catering and ground transportation
  • coordinate aircraft services such as fuel and hangar storage
  • input trip data into scheduling software and update customer information
  • communicate effectively via air-to-ground and ground-to-ground radios
  • educate customers on available services promotions and programs
  • process customer invoices
  • answer customer questions and resolve issues
  • assist passengers and flight crews with professional seven star service
  • build and establish customer relationships with local service providers
  • maintain lobby appearance and keep snack and beverages stocked
  • track flights via online databases to ensure timely services
  • perform other assigned duties as necessary

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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