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Hallcon

Customer Service Representative - Part-time (Mountain View CA)

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Exact $25.00
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
overtime pay
Flexible Schedule

Job Description

Hallcon is a leading mobility and infrastructure services company dedicated to providing comprehensive turnkey solutions for a diverse range of clients. These clients include technology companies, manufacturers, railroads, universities, corporate business parks, hospitals, airports, public transportation agencies, and many more. Hallcon specializes in delivering essential transportation services that cover multi-mode operations, integrated command centers, electric vehicle (EV) infrastructure, technology integration, analytics, business intelligence, maintenance, cleaning, and rider experience measurement. With its commitment to innovation and superior service, Hallcon plays a critical role in facilitating efficient and sustainable transportation networks across various sectors.

At Hallcon, the team is driven... Show More

Job Requirements

  • High school diploma or equivalent
  • Clean driving record
  • Effective communication skills
  • Basic computer knowledge including Microsoft Office
  • Ability to work independently and in a team
  • Authorized to work in the United States
  • Prior customer service experience is preferred
  • Physical ability to stand for long periods in various weather conditions

Job Qualifications

  • High school diploma or equivalent
  • Requires clean driving records
  • Good communication skills, ability to interact with riders and clients with clarity, tact and courtesy
  • Basic understanding and experience with computers and Microsoft Office Suite
  • Strong performer independently or in a team setting
  • Must be qualified to work in the United States
  • Prior experience in customer service roles is a plus
  • Must be able to stand for long periods of time while exposed to natural elements

Job Duties

  • Monitoring driver relations while providing service to commuter riders
  • Verifying and logging late arrivals
  • Coordinating and supporting all passenger requests
  • Communicating with dispatch on a regular basis regarding changes to normal activity
  • Completing daily logs of operational issues for record keeping and trend analysis purposes
  • Work flexible hours as required, including overtime during high volume seasons and holidays
  • Other duties as needed

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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