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Customer Service Representative - Overnights

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $29.00 - $34.00
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Work Schedule

Weekend Shifts
Fixed Shifts
Night Shifts
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Benefits

Health Insurance
401(k)
Bonus programs
Paid holidays
Paid Time Off
Tuition Assistance
On-site fitness center

Job Description

Uline is a family-owned company and North America’s leading distributor of shipping, industrial, and packaging materials. With over 9,000 employees across 14 locations, Uline is widely recognized for its commitment to quality products and exceptional customer service. The company prides itself on its stable and supportive work environment, providing employees with comprehensive training, professional growth opportunities, and a range of employee perks. Uline maintains a drug-free workplace and requires all new hires to undergo a pre-employment hair follicle drug screening. All positions at Uline are on-site, fostering a collaborative and focused work setting that encourages team engagement and continuous development.Show More

Job Requirements

  • High school diploma or equivalent
  • Excellent problem-solving, listening and communication skills
  • Prior customer service experience is a plus
  • Eagerness to learn
  • Ability to work overnight shifts
  • Availability for 4-day or 5-day on-site schedules including weekends

Job Qualifications

  • High school diploma or equivalent
  • Excellent problem-solving, listening and communication skills
  • Prior customer service experience is a plus
  • Eagerness to learn and ability to be trained effectively

Job Duties

  • Process customer orders, make product recommendations and handle account inquiries using world-class technology
  • Be a product and solutions expert by answering product, pricing and shipping questions quickly and confidently
  • Build business relationships with customers over phone, email and chat
  • Understand customer needs and recommend Uline's best solutions
  • Help customers navigate Uline's website and online ordering

Job Qualifications

Experience

Entry Level (1-2 years)


Job Location

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