Customer Service Representative - Onsite

Tamarac, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Rotating Shifts

Benefits

Dental Insurance

Paid training

Health Insurance

Paid Time Off

401(k)

Vision Insurance

Job Description

TP is a prominent global digital business services company dedicated to providing the most advanced and digitally powered business solutions to support the world’s leading brands. With a workforce exceeding 500,000 passionate and inspired professionals fluent in more than 300 languages, TP uniquely combines global scale with local presence. This combination enables the company to deliver meaningful and sustainable business improvements that benefit its clients, communities, and the environment. TP continuously adapts to the evolving needs of various industries and geographies through a balanced approach that integrates high-technology solutions with personalized high-touch service. The company focuses on making life simpler,... Show More

Job Requirements

High school diploma or equivalent
IT network certifications or degrees preferred
18 years of age or older
Proven call center experience
Typing 25 wpm
Proficient in PC operation and navigation
Entry-level network troubleshooting including ability to set up home Wi-Fi network
Ability to set up and configure a router or switch
Core proficiency with a laptop or desktop computer
Able to work independently
Have excellent communications skills, both oral and written
Ability to work in a constantly changing and fast paced environment
Ability to stay composed and objective
Strong listening skills

Job Qualifications

High school diploma or equivalent
IT network certifications or degrees preferred
Entry-level network troubleshooting including ability to set up home Wi-Fi network
Ability to set up and configure a router or switch
Core proficiency with a laptop or desktop computer
Minimum of 6 months of customer service experience
Must be 18 years of age or older
Ability to type at least 25 words per minute
Comfortable with desktop computer systems and have general knowledge of Windows-based systems
Customer service and or sales experience preferred

Job Duties

Connect with customers via phone,email,chat,and or social media to resolve their questions or concerns
Calmly attempt to resolve and de-escalate any issues
Escalate interactions when necessary and appropriate
Respond to requests for assistance and or possible processing payments
Track all call related information for auditing and reporting purposes
Provide feedback on call issues
Upsell if required

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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