Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $20.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) Plan
Tuition Reimbursement
Life insurance
Disability Coverage
Paid Time Off
Parental leave
Adoption assistance
Employee assistance program
Job Description
Collins Aerospace is a globally recognized leader in the aerospace and defense industry, delivering advanced avionics products and systems that support government, commercial, and business aviation customers worldwide. Headquartered in the United States, Collins Aerospace is committed to innovation, quality, and customer satisfaction, creating solutions that enhance safety, efficiency, and connectivity in the aerospace sector. With a rich heritage of technological excellence and a culture that values collaboration and continuous improvement, Collins Aerospace provides a dynamic working environment for professionals seeking to advance their careers in aerospace and related fields.
The company is currently seeking a Customer Service Represent... Show More
The company is currently seeking a Customer Service Represent... Show More
Job Requirements
- High school diploma or AA/AS degree or other 2-year post high school training
- Minimum of 4 years of relevant experience
- Previous experience working in customer-facing roles
- Experience utilizing email and MS Office software
- Must be a U.S. Person as defined by law
- Ability to perform physical tasks including boxing and unboxing up to 15 lbs
Job Qualifications
- High school diploma or AA/AS degree or other 2-year post high school training
- Minimum of 4 years of relevant experience
- Previous experience working in customer-facing roles
- Experience utilizing email (preferably Outlook) and MS Office software
- SAP experience preferred
Job Duties
- Perform duties related to overall customer service and account management including logistics, contract management, and customer relations
- Communicate professionally and effectively both in writing and verbally to internal and external customers
- Effectively manage a large amount of written communication and data while complying with internal and external processes
- Process customer repair orders and quotes in accordance with Standard Work procedures and redirect queries to appropriate departments or personnel when required
- Coordinate and create documentation of receipt and repair of equipment to comply with federal policies and current procedures
- Utilize enterprise system (SAP) to input or extract repair/material data
- Assist in interface with intra-company departments relative to warranty, credit, billing, etc.
- Maintain knowledge of Collins organization and products to provide appropriate information and support to customers
- Consistently document customer service needs to identify patterns and maintain quality
- Position can require consistent movement including tasks such as boxing and unboxing up to 15 lbs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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