Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $40,000.00 - $82,000.00
Work Schedule
Standard Hours
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) Plan
Tuition Reimbursement
Student Loan Repayment Program
Life insurance
Disability Coverage
Paid Time Off
Parental leave
Adoption assistance
Wellness Program
Virtual Doctor Visits
child and elder care services
Employee assistance program
Job Description
Collins Aerospace, a leader in the aerospace and defense industry, is dedicated to delivering advanced cockpit displays, vision systems, and comprehensive digital solutions to global government, commercial, and business aviation customers. The company plays a crucial role in providing connectivity and managed data services that ensure safety and seamless communication for passengers, crews, and militaries. Operating from aircraft and airports to air traffic management, Collins Aerospace is committed to innovation and creating solutions that connect the world, one flight at a time. With a focus on quality, collaboration, and customer satisfaction, Collins Aerospace continually pushes the boundaries of aerospace technology,... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 4 years of relevant work experience
- Experience in a customer-facing role
- Proficiency in email communication and MS Office
- Ability to work onsite in Wichita, KS
- Must be a U.S. person as defined by law
- Ability to manage multiple communication tasks efficiently
- Ability to perform physical tasks including lifting up to 15 lbs
Job Qualifications
- High school diploma or AA/AS degree or other 2-year post high school training
- Minimum of 4 years of relevant experience
- Previous experience in a customer-facing role
- Experience with email (preferably Outlook) and MS Office software
- SAP experience preferred
Job Duties
- Perform duties related to overall customer service and account management including logistics, contract management, and customer relations
- Communicate professionally and effectively in writing and verbally to internal and external customers
- Manage a large amount of written communication and data while complying with processes
- Process customer repair orders and quotes following Standard Work procedures and redirect queries as needed
- Coordinate and document receipt and repair of equipment in compliance with federal policies and procedures
- Utilize enterprise system (SAP) to input or extract repair/material data
- Assist in interface with intra-company departments regarding warranty, credit, billing, etc.
- Maintain knowledge of Collins products and organization to provide relevant customer support
- Document customer service needs to identify patterns and maintain quality
- Perform physical tasks involving movement, including boxing and unboxing items up to 15 lbs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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