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Customer Service Representative- MUST LIVE NEAR NASHVILLE, TN
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Paid holidays
Health savings account
Dental Insurance
Health Insurance
Work from home
Referral program
401(k)
Flexible spending account
Paid training
Paid Time Off
Opportunities for advancement
Vision Insurance
Profit sharing
Job Description
Systems & Methods, Inc. (SMI) is a well-established and highly regarded technology producer specializing in the human services sector. With over 50 years of experience as a family-owned and operated business, SMI prides itself on fostering a culture that values teamwork, dedication, and empowerment, while maintaining a strong emphasis on work-life balance. The company operates across multiple states and employs a diverse staff of more than 650 individuals nationwide. Committed to innovation and excellence, SMI develops state-of-the-art solutions for complex human service operations that positively impact families and communities. At SMI, employees and clients alike are considered part of an... Show More
Job Requirements
- Reside in Nashville, TN or within 1.5 hour drive
- complete training in Hermitage, TN
- have a quiet, distraction-free workspace at home
- reliable high-speed internet connection with at least 50 mbps download speed
- smartphone with Android OS or iPhone for authentication
- proficiency in modern office practices and equipment
- capacity to work Monday through Friday from 8am-4:35pm CST
- ability to work some overtime
- willing to return company equipment upon separation
Job Qualifications
- High school diploma or equivalent
- strong oral and written communication skills
- proficiency in data entry including keyboard, mouse, and 10-key pad
- ability to type a minimum of 35 words per minute
- basic knowledge of Microsoft Office
- excellent interpersonal skills with tact, patience, and courtesy
- general understanding of policies and procedures
Job Duties
- Receive calls from child support client stakeholders following standard operating procedures
- categorize calls accurately into provided categories
- record any abusive or extraordinary calls
- perform data entry tasks efficiently
- adhere to contractual obligations
- provide courteous and professional customer service
- complete other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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