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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $19.25
Work Schedule
Standard Hours
Flexible
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Parental leave
safety shoes
Job Description
W. W. Grainger, Inc. is a premier broad line distributor headquartered in North America, with substantial operations in Japan and the United Kingdom. With a history of excellence, Grainger serves more than 4.5 million customers globally by providing an extensive array of maintenance, repair, and operating (MRO) products and services. The company emphasizes building robust customer relationships complemented by innovative technology solutions, which empower various industries to maintain and enhance their operational efficiency. In 2024, Grainger generated $17.2 billion in revenue across its High-Touch Solutions and Endless Assortment business models.
Within the High-Touch Solutions segment, Grainger offers around ... Show More
Within the High-Touch Solutions segment, Grainger offers around ... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1 year of customer service experience or experience in a customer-facing role
- Ability to thrive in a fast-paced environment
- Strong problem-solving skills and attention to detail
- Effective communication skills
- Ability to learn multiple software programs quickly
- Reliable access to required technology for hybrid/remote work
- Commitment to ethics and integrity
- Continuous improvement mindset
Job Qualifications
- High school diploma or equivalent
- Minimum 1 year of customer service experience or experience in a customer-facing role
- A passion for delivering exceptional customer service and creating a positive experience for every customer
- Ability to thrive in a fast-paced, dynamic environment
- Ability to problem solve and make decisions with attention to detail
- A continuous improvement mindset open to coaching and receiving feedback
- Proven ability to learn new technology and software quickly
- Comfortable navigating multiple programs and screens simultaneously
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)
- Experience with customer relationship management (CRM) systems and SAP a plus (not required)
- For hybrid/remote work: a secure, quiet workspace and high-speed internet with minimum speeds of 15 Mbps download / 5 Mbps upload, ping under 80ms
Job Duties
- Handle a high volume of inbound calls delivering quality customer service with professionalism, empathy, and efficiency
- Quickly navigate multiple computer screens, software programs, and databases to resolve inquiries
- Assist customers with order placement, product information/identification, product search, pricing, invoicing discrepancies, apply credit, and facilitate returns
- Problem-solve independently using critical thinking and available resources to deliver fast and accurate resolutions
- Collaborate daily in a positive, team-based environment committed to ethics and integrity
- Maintain attention to detail while managing complex or time-sensitive customer issues
- Communicate clearly via phone and written messages
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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