Customer Service Representative III (Lost and Found) (Hobby)
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $42,000.00 - $51,192.96
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Life insurance
Employee assistance program
Paid holidays
Job Description
The City of Houston is a dynamic municipal government committed to serving its diverse population through efficient and effective public service. Within its organizational framework, the Houston Airport System stands out as a critical division dedicated to managing and operating the city’s airports with excellence. One of the flagship establishments under this system is Hobby Airport, a bustling hub that caters to thousands of travelers daily. The Terminal Management division at Hobby Airport emphasizes delivering an exceptional customer experience by combining strict adherence to regulatory compliance with outstanding service quality. This dedication aims to position the airport as a 5-Star... Show More
Job Requirements
- High school diploma or GED required
- Three years of related administrative or customer service experience required
- Ability to work shift work including rotation, weekends, and holidays
- Must pass criminal background check
- Must obtain and maintain federally mandated security clearances where required
- Ability to handle customer accounts and research data
- Physical ability to perform occasional light lifting and stooping
- Excellent communication skills
- Willingness to pass drug testing as part of safety impact position
- Ability to use computers and prepare official correspondence
Job Qualifications
- High school diploma or GED
- Three years of administrative or customer service-related experience
- Strong communication skills
- Ability to handle complex inquiries and maintain confidentiality
- Experience in customer service in a fast-paced environment
- Leadership or shift coordination experience preferred
- Proficiency in documentation and record-keeping
- Competence with various communication methods
Job Duties
- Provides accurate customer service responses to customer inquiries that are complex in nature by various forms of communication ie phone, email, mail, or in person including referrals to other government agencies
- Monitors customer accounts and research data to resolve problems
- Prepares documentation to adjust customer accounts while maintaining security and confidentiality
- Maintains and monitors various records and reports
- Prepares written records of proceedings, as well as original correspondence to customers
- May distribute information to the public on City programs and/or initiatives
- May act as liaison to the Mayor and Council Offices
- Maintains successful partnerships with the community and other agencies
- May request field investigations through work orders
- updates work orders and customers on findings or resolution
- May function in a lead capacity or serve as a shift leader of Customer Service Representatives or volunteers
- Acts as liaison and trainer to volunteer staff
- Coordinates staff activities including work schedules, case information, and other actions as needed
- Performs other related duties as requested
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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