Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.00 - $34.40
Work Schedule
Standard Hours
Benefits
Medical
prescription
Health savings account
flexible spending accounts
Dental
Vision
Life insurance
Ad and d
disability
Supplemental Health
Employee support
Paid parental leave
Pet insurance
401(k)
Tuition Reimbursement
Paid vacation
Personal Days
Floating holiday
sick days
Volunteer hours
company holidays
Job Description
AIT Worldwide Logistics is a global leader in freight forwarding and supply chain solutions, headquartered in Chicago. With over 40 years of experience, AIT has established itself as a trusted partner in the logistics industry by helping companies expand their reach and access markets worldwide. Specializing in door-to-door deliveries through sea, air, ground, and rail transport, the company serves a broad spectrum of industries, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences, and marine sectors. AIT’s strength lies in its consultative approach and flexible business model, which is supported by scalable, user-friendly technology designed to meet... Show More
Job Requirements
- High school diploma or GED equivalent
- 3-5 years of experience in customer service
- Experience working in freight forwarding, logistics, 3PL, transportation brokerage or trucking company preferred
- Proficiency with Transportation Management Software
- Basic knowledge of AS400
- Proficiency with Microsoft Office Suite
- Strong communication skills
- Ability to work independently and collaboratively
Job Qualifications
- High school diploma or GED equivalent
- 3-5 years experience in customer service or related roles
- 3-5 years experience in freight forwarding, logistics, 3PL, transportation brokerage or trucking company preferred
- Proficiency with Transportation Management Software (medium)
- Basic knowledge of AS400
- Medium proficiency with Microsoft Office Suite
- Strong communication and problem-solving skills
- Ability to mentor and train new employees
- Demonstrated ability to work independently and as a team player
- Customer service oriented with a focus on building relationships
Job Duties
- Proactively meet or exceed customer KPIs and milestones within a timely manner
- Mentor and train new hires on general processes and procedures
- Monitor and service capacity available on the load board
- Train and gain general knowledge of lane history and customer pricing
- Follow established procedures on setting up routes and transit times / appointment scheduling for AIT's services
- Responsible for taking immediate action to correct or solve escalated issues that may occur
- Gain exposure to aging reports and accounts receivable
- Answer incoming calls and make outbound calls ensuring outstanding customer service
- Work within Transportation Management Software (TMS) to trace loads and provide customers with necessary shipment updates
- Review and proactively respond to customer emails within the assigned team inbox
- Act as resource to new and existing customer accounts to assure accurate and timely delivery
- Provide feedback on enhancing current procedures to increase efficiency, reduce errors and better serve customers
- Maintain strong relationships with AIT's customers and vendors
- Promote additional services, such as proof of delivery (PODs), to contribute to overall profit
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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