Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $22.00
Work Schedule
Standard Hours
Benefits
Medical
prescription
Health savings account
flexible spending accounts
Dental
Vision
Life
Ad and d
disability
Supplemental Health
Employee support
Paid parental leave
Pet insurance
401(k)
Tuition Reimbursement
vacation
Personal Days
Floating holiday
sick days
Volunteer hours
company holidays
Job Description
AIT Worldwide Logistics is a leading global freight forwarding company headquartered in Chicago, Illinois. With over 40 years of experience in the industry, AIT specializes in providing comprehensive supply chain solutions that help businesses grow by expanding access to markets worldwide. The company serves a diverse range of industries, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences, and marine. AIT's consultative approach, combined with its extensive global network, trusted partnerships, and scalable, user-friendly technology, enables it to offer customized door-to-door delivery services via sea, air, ground, and rail. These services are designed to be timely, cost-effective,... Show More
Job Requirements
- high school diploma or GED equivalent
- 3-5 years experience in customer service or related roles
- 3-5 years experience in freight forwarding, logistics, 3PL, transportation brokerage or trucking company preferred
- proficiency with Transportation Management Software (TMS)
- proficiency with Microsoft Office Suite
- ability to handle incoming and outgoing customer communications professionally
- effective problem-solving skills
- good verbal and written communication skills
- ability to work well in a team environment
Job Qualifications
- High school diploma or GED equivalent
- 3-5 years experience in customer service or related roles
- 3-5 years experience working in freight forwarding, logistics, 3PL, transportation brokerage or trucking company preferred
- medium proficiency with Transportation Management Software (TMS)
- medium proficiency with Microsoft Office Suite
- low proficiency with AS400
- strong teamwork skills and respect for colleagues
- strong work ethic and accountability
- growth mindset and passion for continuous improvement
- customer service focus with relationship-building skills
Job Duties
- Follow established procedures on setting up routes and transit times/appointment scheduling for AIT's services
- answer incoming calls and make outbound calls ensuring outstanding customer service
- work within Transportation Management Software (TMS) to trace loads and provide customers with necessary shipment updates
- review and proactively respond to customer emails within the assigned team inbox
- proactively meet or exceed customer KPIs and milestones within a timely manner
- promote additional services, such as Proof of Delivery (POD's), to contribute to overall profit
- serve as a liaison between sales and/or account management team and customers to enhance service experience
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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