Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.70 - $28.60
Work Schedule
Standard Hours
Benefits
Medical
prescription
Health savings account
flexible spending accounts
Dental
Vision
Life
AD&D
disability
Supplemental Health
Employee support
Paid parental leave
Pet insurance
401(k)
Tuition Reimbursement
vacation
Personal Days
Floating holiday
sick days
Volunteer hours
company holidays
Job Description
AIT Worldwide Logistics is a global leader in freight forwarding and supply chain solutions, headquartered in Chicago. With over 40 years of experience, AIT has built a reputation for delivering custom, flexible logistics services that help companies grow by expanding access to markets worldwide. Serving a broad spectrum of industries such as aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences, and marine, AIT leverages a consultative approach supported by cutting-edge, user-friendly technology. Their global network spans more than 150 locations across Asia, Europe, and North America, enabling seamless door-to-door delivery via sea, air, ground, and rail transportation.... Show More
Job Requirements
- High school or GED equivalent
- 3-5 years experience in customer service or related roles
- experience in freight forwarding, logistics, 3PL, transportation brokerage or trucking company preferred
- proficiency with AS400
- proficiency with Transportation Management Software
- proficiency with Microsoft Office Suite
- ability to follow established procedures
- strong communication skills
- ability to work independently and as part of a team
Job Qualifications
- High School or GED equivalent required
- 3-5 years experience in customer service or related roles required
- 3-5 years experience working in freight forwarding, logistics, 3PL, transportation brokerage or trucking company preferred
- AS400 (low proficiency)
- Transportation Management Software (TMS) (medium proficiency)
- Microsoft Office Suite (medium proficiency)
- A team player who works well with others – being respectful to our teammates is a core value
- A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role
- Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently
- Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture
Job Duties
- Follow established procedures on setting up routes and transit times / appointment scheduling for AIT's services
- Answer incoming calls and make outbound calls ensuring outstanding customer service
- Work within Transportation Management Software (TMS) to trace loads and provide customers with necessary shipment updates
- Review and proactively respond to customer emails within the assigned team inbox
- Proactively meet or exceed Customer KPIs and milestones within a timely manner
- Promote additional services, such as Proof of Delivery (PODs), to contribute to overall profit
- Serve as a liaison between sales and / or account management team and customers to enhance service experience
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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