Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $23.50 - $32.40
Work Schedule
Standard Hours
Benefits
Medical
prescription
Health savings account
flexible spending accounts
Dental
Vision
Life insurance
AD&D insurance
Disability insurance
supplemental health insurance
Employee support
Paid parental leave
Pet insurance
401(k)
Tuition Reimbursement
vacation days
Personal Days
Floating holiday
sick days
Volunteer hours
company holidays
Job Description
AIT Worldwide Logistics is a global leader in freight forwarding and supply chain solutions, committed to helping businesses grow by providing unparalleled access to global markets. Founded over 40 years ago and headquartered in Chicago, AIT has established itself as a trusted partner for companies across a vast array of industries, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences, and marine sectors. Through its innovative and consultative approach, AIT cultivates strong, long-lasting relationships with its clients by customizing supply chain solutions that meet each company's unique needs. The company’s extensive global network spans more than 150... Show More
Job Requirements
- High school diploma or GED equivalent
- 3-5 years of customer service experience
- Experience in freight forwarding, logistics, 3PL, transportation brokerage or trucking preferred
- Familiarity with AS400 system
- Proficient in Transportation Management Software (TMS)
- Proficient in Microsoft Office Suite
- Strong communication skills
- Problem-solving abilities
- Ability to work collaboratively in a team environment
- Customer service-oriented mindset
Job Qualifications
- High school or GED equivalent
- 3-5 years experience in customer service or related roles
- 3-5 years experience working in freight forwarding, logistics, 3PL, transportation brokerage or trucking company preferred
- AS400 (low proficiency)
- Transportation Management Software (TMS) (medium proficiency)
- Microsoft Office Suite (medium proficiency)
Job Duties
- Follow established procedures on setting up routes and transit times/appointment scheduling for AIT's services
- Answer incoming calls and make outbound calls ensuring outstanding customer service
- Complete requests with a sense of urgency and professionalism
- Work within Transportation Management Software (TMS) to trace loads and provide customers with necessary shipment updates
- Review and proactively respond to customer emails within the assigned team inbox
- Proactively meet or exceed Customer KPIs and/milestones within a timely manner
- Promote additional services, such as Proof of Delivery (POD's), to contribute to overall profit
- Serve as a liaison between sales and/or account management team and customers to enhance service experience
- Escalate highly unusual situations to sales and/or account management team to review and reconcile
- Review the process and take immediate action to correct or solve semi-routine issues that may occur
- Act as resource to new and existing customer accounts to assure accurate and timely delivery
- Provide feedback on enhancing current procedures that will increase efficiency reduce errors and better serve our customers
- Develop and maintain relationships with AIT’s customers and vendors
- Train and gain general knowledge of lane history and customer pricing
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in:
Popular Cities