Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical
prescription
Health savings account
flexible spending accounts
Dental
Vision
Life insurance
AD&D
disability
Supplemental Health
Employee support programs
Paid parental leave
Pet insurance
401(k)
Tuition Reimbursement
vacation
Personal Days
Floating holiday
sick days
Volunteer hours
company holidays
Job Description
AIT Worldwide Logistics is a leading global freight forwarder based in Chicago, with over 40 years of expertise in the supply chain industry. The company supports businesses by expanding their access to global markets, enabling the sale and procurement of raw materials, components, and finished goods across numerous sectors such as aerospace, automotive, consumer retail, energy, government, high-tech, industrial, life sciences, and marine. AIT Worldwide Logistics prides itself on a consultative approach, building trusted partnerships through its extensive global network that spans more than 150 locations in Asia, Europe, and North America. Their flexible business model leverages scalable, user-friendly technology... Show More
Job Requirements
- High School or GED equivalent
- 3-5 years experience in customer service or related roles
- Ability to use Transportation Management Software
- Ability to communicate effectively over the phone and in writing
- Strong problem-solving skills
- Ability to work collaboratively within a team environment
- Proactive attitude toward customer satisfaction and issue resolution
Job Qualifications
- High School or GED equivalent
- 3-5 years experience in customer service or related roles
- 3-5 years experience working in Freight Forwarding, logistics, 3PL, Transportation Brokerage or Trucking company preferred
- AS400 (Low proficiency)
- Transportation Management Software (TMS) (Medium proficiency)
- Microsoft Office Suite (Medium proficiency)
- A team player who works well with others
- A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role
- Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently
- Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture
Job Duties
- Follow established procedures on setting up routes and transit times or appointment scheduling for AIT's services
- Answer incoming calls and make outbound calls ensuring outstanding customer service
- Complete requests with a sense of urgency and professionalism
- Work within Transportation Management Software (TMS) to trace loads and provide customers with necessary shipment updates
- Review and proactively respond to customer emails within the assigned team inbox
- Proactively meet or exceed Customer KPIs and milestones within a timely manner
- Promote additional services, such as Proof of Delivery (PODs), to contribute to overall profit
- Serve as a liaison between sales and/or account management team and customers to enhance service experience
- Escalate highly unusual situations to sales and/or account management team to review and reconcile
- Review the process and take immediate action to correct or solve semi-routine issues that may occur
- Act as resource to new and existing customer accounts to assure accurate and timely delivery
- Provide feedback on enhancing current procedures that will increase efficiency reduce errors and better serve our customers
- Develop and maintain relationships with AIT’s customers and vendors
- Train and gain general knowledge of lane history and customer pricing
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Popular Cities