Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.00 - $31.00
Benefits
Medical insurance
Prescription coverage
Health savings account
flexible spending accounts
Dental Insurance
Vision Insurance
Life insurance
AD and D coverage
Disability insurance
supplemental health insurance
Employee support program
Paid parental leave
Pet insurance
401(k) retirement plan
Tuition Reimbursement
vacation days
Personal Days
Floating holiday
sick days
Job Description
AIT Worldwide Logistics is a renowned global freight forwarder passionately committed to helping companies expand their reach by increasing access to international markets. Founded over 40 years ago and based in Chicago, AIT has earned a reputation as a trusted supply chain solutions provider. Serving a diverse clientele spanning industries such as aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences, and marine, AIT leverages a flexible, user-friendly technological infrastructure to deliver customized door-to-door logistics services. These services encompass sea, air, ground, and rail transportation that are timely, reliable, and cost-effective. The company operates over 150 locations worldwide... Show More
Job Requirements
- High School diploma or GED
- 3-5 years of customer service experience
- experience in Freight Forwarding, logistics, 3PL, Transportation Brokerage or Trucking company preferred
- ability to operate AS400 at a low proficiency level
- skilled in using Transportation Management Software (TMS)
- proficient in Microsoft Office Suite
- strong communication and interpersonal skills
- ability to work collaboratively in a team environment
- customer service-oriented mindset
- capability to manage multiple priorities and resolve issues promptly
Job Qualifications
- High School or GED equivalent
- 3-5 years experience in customer service or related roles
- 3-5 years experience working in Freight Forwarding, logistics, 3PL, Transportation Brokerage or Trucking company preferred
- low proficiency with AS400
- medium proficiency with Transportation Management Software (TMS)
- medium proficiency with Microsoft Office Suite
Job Duties
- Follow established procedures on setting up routes and transit times / appointment scheduling for AIT's services
- answer incoming calls and make outbound calls ensuring outstanding customer service
- work within Transportation Management Software (TMS) to trace loads and provide customers with necessary shipment updates
- review and proactively respond to customer emails within the assigned team inbox
- proactively meet or exceed Customer KPIs and / milestones within a timely manner
- promote additional services, such as Proof of Delivery (POD's), to contribute to overall profit
- serve as a liaison between sales and / or account management team and customers to enhance service experience
- escalate highly unusual situations to sales and / or account management team to review and reconcile
- review the process and take immediate action to correct or solve semi-routine issues that may occur
- act as resource to new and existing customer accounts to assure accurate and timely delivery
- provide feedback on enhancing current procedures that will increase efficiency reduce errors and better serve our customers
- develop and maintain relationships with AIT's customers and vendors
- train and gain general knowledge of lane history and customer pricing
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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