Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $23.50 - $32.40
Work Schedule
Standard Hours
Benefits
Medical
prescription
Health savings account
flexible spending accounts
Dental
Vision
Life insurance
AD&D
disability
Supplemental Health
Employee support
Paid parental leave
Pet insurance
401(k)
Tuition Reimbursement
Paid vacation
Personal Days
Floating holiday
sick days
Volunteer hours
company holidays
Job Description
AIT Worldwide Logistics is a global freight forwarding and supply chain solutions company headquartered in Chicago. With over 40 years of experience, AIT provides comprehensive logistics services that include sea, air, ground, and rail transportation, customs clearance, warehouse management, and specialized white glove services. The company operates more than 150 locations worldwide spanning Asia, Europe, and North America, and serves industries ranging from aerospace and automotive to life sciences and consumer retail. AIT prides itself on a consultative approach, leveraging scalable and user-friendly technology to tailor door-to-door delivery solutions that align with client budgets and timelines. The company places strong... Show More
Job Requirements
- High school or GED equivalent
- 3-5 years experience in customer service or related roles
- Experience in freight forwarding, logistics, 3PL, transportation brokerage or trucking company preferred
- Ability to use Transportation Management Software (TMS)
- Medium proficiency in Microsoft Office Suite
- Good communication and interpersonal skills
- Ability to handle multiple tasks effectively under pressure
Job Qualifications
- High school or GED equivalent
- 3-5 years experience in customer service or related roles
- 3-5 years experience working in freight forwarding, logistics, 3PL, transportation brokerage or trucking company preferred
- Medium proficiency in Transportation Management Software (TMS)
- Medium proficiency in Microsoft Office Suite
- Low proficiency in AS400
- Strong communication skills
- Ability to work collaboratively in a team environment
- Growth mindset with willingness to learn and adapt
- Customer service focus with experience building relationships
Job Duties
- Follow established procedures on setting up routes and transit times / appointment scheduling for AIT's services
- Answer incoming calls and make outbound calls ensuring outstanding customer service
- Work within Transportation Management Software (TMS) to trace loads and provide customers with necessary shipment updates
- Review and proactively respond to customer emails within the assigned team inbox
- Proactively meet or exceed Customer KPIs and / milestones within a timely manner
- Promote additional services, such as Proof of Delivery (POD's), to contribute to overall profit
- Serve as a liaison between sales and / or account management team and customers to enhance service experience
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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