City of Abilene

Customer Service Representative I - Zoo Events - Temporary

Job Overview

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Employment Type

Temporary
Full-time
Part-time
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Compensation

Type:
Hourly
Rate:
Range $13.00 - $16.00
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Flexible Schedule
Employee Discounts
Training and Development

Job Description

Abilene Zoo, a well-known zoo situated in Abilene, Texas, fosters wildlife conservation and offers engaging educational experiences to its visitors. The zoo hosts various events such as Boo at the Zoo, Christmas Celebration, and Wild Days, which enhance visitor engagement by creating memorable experiences. These events, coupled with after-hours rentals, provide dynamic opportunities to interact with guests in a fun, outdoor environment while supporting the zoo’s commitment to community enrichment and wildlife education. This company is deeply committed to providing a safe, enjoyable, and well-coordinated experience for all visitors through efficient event management and high standards of customer service. The... Show More

Job Requirements

  • High school diploma, GED or in progress
  • Valid Texas driver’s license or the ability to obtain one within 90 days of employment or military waiver
  • Ability to work outdoors in diverse conditions such as extreme heat and cold
  • Ability to lift up to 100 pounds and carry up to 50 pounds
  • Flexibility to work varied shifts depending on operational needs
  • Ability to safely operate small machinery and City vehicles
  • Strong customer service and communication skills
  • Ability to follow policies and procedures
  • Ability to work independently and as part of a team

Job Qualifications

  • High school diploma or GED or in the process of obtaining either
  • Previous customer service experience preferred
  • Ability to operate golf carts, utility vehicles, and small machinery safely
  • Knowledge of basic math operations including addition, subtraction, multiplication, division, and percentages
  • Ability to interact courteously and professionally with guests and the public
  • Strong written and oral communication skills
  • Ability to manage time effectively and work independently
  • Demonstrate adaptability to changing work priorities and operational needs
  • Commitment to the City of Abilene Core Values

Job Duties

  • Perform setup, serving, bussing, takedown, and cleanup for events, including tables, chairs, bounce houses, equipment, tents, and décor items such as hay bales, pumpkins, Christmas lights, and set pieces
  • Understand and follow event requirements, including timelines, setup details, and menu items
  • Maintain clean, safe, and organized event spaces by keeping inventory neat and litter-free, and ensuring safe storage and accessibility for future use
  • Maintain a flexible schedule, as shifts may change based on operational needs such as weather, guest attendance, or departmental needs
  • Provide excellent customer service by greeting and assisting rental contacts
  • Maintain, inspect, clean, and track inventory of assigned equipment and areas while following established policies and procedures
  • Handle customer concerns and resolve issues to ensure guest satisfaction
  • Operate a variety of City vehicles and small machinery, including a golf cart, utility vehicles (Gator and Kubota), a scissor lift, and a skid steer loader

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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