Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Work Schedule
Standard Hours
Benefits
Medical
prescription
Health savings account
flexible spending accounts
Dental
Vision
Life insurance
accidental death and dismemberment insurance
Disability insurance
supplemental health insurance
Employee support programs
Paid parental leave
Pet insurance
401(k)
Tuition Reimbursement
vacation days
Personal Days
Floating holiday
sick days
Volunteer hours
company holidays
Job Description
AIT Worldwide Logistics is a global freight forwarding company that has been enabling businesses to expand their reach into markets around the world for over 40 years. Headquartered in Chicago, AIT is recognized as a leader in supply chain solutions, trusted by various industries including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences, and marine sectors. The company prides itself on a consultative approach that builds a reliable global network and strong partnerships to meet the complex needs of its clients. Utilizing scalable and user-friendly technology, AIT offers customized door-to-door delivery services across sea, air, ground, and... Show More
Job Requirements
- High school diploma or GED equivalent
- 0-3 years experience in customer service
- Preferred experience in freight forwarding, logistics, 3PL, transportation brokerage, or trucking company
- Medium proficiency in Microsoft Office Suite
- Low proficiency in Transportation Management System
- Low proficiency in AS400
- Ability to work collaboratively in a team environment
- Strong communication and problem-solving skills
Job Qualifications
- High school diploma or GED equivalent
- 0-3 years experience in customer service or related roles
- Preferred experience in freight forwarding, logistics, 3PL, transportation brokerage, or trucking company
- Proficiency in Microsoft Office Suite at medium level
- Basic knowledge of Transportation Management System and AS400
- Strong team player with good interpersonal skills
- Demonstrated work ethic emphasizing ownership, independence, accountability, and autonomy
- Growth mindset with passion for continuous improvement and openness to change
- Customer service focus with ability to build and maintain relationships with diverse customers
Job Duties
- Answer incoming calls and make outbound calls ensuring outstanding customer service
- Complete requests with a sense of urgency and professionalism
- Work within Transportation Management System to trace loads and provide customers with necessary shipment updates
- Set up routes and transit times and manage appointment scheduling for AIT's services
- Assist in reviewing and proactively responding to customer emails within the assigned team inbox
- Promote additional services such as Proof of Delivery to contribute to overall profit
- Serve as a liaison between sales and account management team and customers to enhance service experience
- Update sales and account management team with problems that require escalation
- Review processes and take immediate action to correct or solve issues
- Act as a resource to new and existing customer accounts to assure accurate and timely delivery
- Provide feedback on enhancing current procedures to increase efficiency and reduce errors
- Develop and maintain relationships with AIT’s customers and vendors
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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