Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $21.30 - $29.40
Work Schedule
Standard Hours
Benefits
Medical insurance
Prescription coverage
Health savings account
flexible spending accounts
Dental Insurance
Vision Insurance
Life insurance
accidental death and dismemberment insurance
Disability insurance
supplemental health insurance
Employee support programs
Paid parental leave
Pet insurance
401(k) retirement plan
Tuition Reimbursement
Paid vacation
Personal Days
Floating holiday
sick days
Volunteer hours
company holidays
Job Description
AIT Worldwide Logistics is a global freight forwarder that has been helping companies expand their markets and streamline their supply chains for over 40 years. Based in Chicago, AIT is a leader in providing comprehensive supply chain solutions across a wide range of industries including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences, and marine. The company operates with a consultative approach, building trusted partnerships and maintaining a global network of locations in Asia, Europe, and North America. AIT's flexible business model facilitates customized door-to-door deliveries by sea, air, ground, and rail, ensuring shipments are handled efficiently,... Show More
Job Requirements
- High School or GED equivalent
- 0-3 years experience in customer service
- Ability to work with Transportation Management System (TMS)
- Proficient in Microsoft Office Suite
- Strong communication skills
- Problem-solving ability
- Team player
- Ability to manage multiple tasks simultaneously
- Customer focused
- Detail oriented
Job Qualifications
- High School or GED equivalent
- 0-3 years experience in customer service or related roles
- 0-3 years experience in freight forwarding, logistics, 3PL, transportation brokerage, or trucking company preferred
- Medium proficiency in Microsoft Office Suite
- Low proficiency in Transportation Management System (TMS)
- Low proficiency in AS400
- Team player with respect for teammates
- Strong work ethic with ownership, independence, accountability, and autonomy
- Growth mindset with passion for personal and company improvement
- Customer service focus with ability to build relationships
Job Duties
- Answer incoming calls and make outbound calls ensuring outstanding customer service
- Complete requests with a sense of urgency and professionalism
- Work within Transportation Management System (TMS) to trace loads and provide shipment updates
- Set up routes and transit times and schedule appointments for AIT's services
- Review and proactively respond to customer emails within the assigned team inbox
- Promote additional services such as Proof of Delivery (POD) to contribute to overall profit
- Serve as a liaison between sales and account management teams and customers to enhance service experience
- Update sales and account management teams with any problems requiring escalation
- Review processes and take immediate action to correct or solve issues
- Act as a resource to new and existing customer accounts to assure accurate and timely delivery
- Provide feedback on enhancing procedures to increase efficiency and reduce errors
- Develop and maintain relationships with AIT’s customers and vendors
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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