Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $21.00 - $29.00
Work Schedule
Standard Hours
Benefits
Medical
prescription
Health savings account
flexible spending accounts
Dental
Vision
Life insurance
AD&D insurance
Disability insurance
Supplemental Health
Employee support
Paid parental leave
Pet insurance
401(k)
Tuition Reimbursement
Paid Time Off
Job Description
AIT Worldwide Logistics is a prominent global freight forwarding company dedicated to helping businesses expand their markets internationally by facilitating the sale and procurement of raw materials, components, and finished goods. For over 40 years, this Chicago-based supply chain solutions leader has developed a strong reputation for its consultative approach and trusted partnerships across a broad spectrum of industries, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences, and marine. AIT's flexible business model leverages scalable technology and a global network to customize door-to-door deliveries by sea, air, ground, and rail, ensuring shipments are delivered on time... Show More
Job Requirements
- High School or GED equivalent
- 0-3 years experience in customer service or related roles
- 0-3 years experience working in freight forwarding logistics 3PL transportation brokerage or trucking company preferred
- Medium proficiency in Microsoft Office Suite
- Basic knowledge of Transportation Management System (TMS)
- Basic knowledge of AS400
- Strong communication skills
- Ability to multitask and manage time effectively
Job Qualifications
- High School or GED equivalent
- 0-3 years experience in customer service or related roles
- 0-3 years experience working in freight forwarding logistics 3PL transportation brokerage or trucking company preferred
- Medium proficiency in Microsoft Office Suite
- Low proficiency in Transportation Management System (TMS)
- Low proficiency in AS400
- Ability to work well with others as a team player
- Strong work ethic with an appreciation for ownership independence accountability and autonomy
- Growth mindset passionate about continuous improvement
- Customer service focus with relationship-building skills
Job Duties
- Answer incoming calls and make outbound calls ensuring outstanding customer service
- Complete requests with a sense of urgency and professionalism
- Work within TMS to trace loads and provide customers with necessary shipment updates
- Set up routes and transit times and appointment scheduling for AIT's services
- Assist in reviewing and proactively responding to customer emails within the assigned team inbox
- Promote additional services such as Proof of Delivery to contribute to overall profit
- Serve as a liaison between sales and account management team and customers to enhance service experience
- Update sales and account management team with any problems that require escalation
- Review the process and take immediate action to correct or solve issues that may occur
- Act as resource to new and existing customer accounts to assure accurate and timely delivery
- Provide feedback on enhancing current procedures that will increase efficiency reduce errors and better serve our customers
- Develop and maintain relationships with AIT’s customers and vendors
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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