Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $31,943.76 - $47,195.40
Work Schedule
Standard Hours
Benefits
Paid holidays
Health Insurance
Life insurance
Worker's Compensation
longevity pay
Vacation leave
sick leave
Job Description
The City of North Little Rock's Electric Department is currently seeking a dedicated and detail-oriented individual to join their team as a Customer Service Representative. North Little Rock, located in the heart of Arkansas, is known for its commitment to community improvement and quality public services. The Electric Department plays a crucial role in ensuring residents and businesses have reliable access to electrical power, along with associated services such as recycling and sanitation. As part of the local government, the Electric Department is focused on providing responsive and efficient service to its customers, supporting the city's growth and quality of... Show More
Job Requirements
- High school diploma or equivalent
- one year directly related experience
- ability to attend scheduled skills test
- ability to handle customer inquiries and complaints
- must possess basic computer skills
- willingness to work full-time in North Little Rock
- punctuality and regular attendance
- ability to follow supervisor guidelines
Job Qualifications
- High school diploma or equivalent
- one year of directly related experience
- strong communication skills
- proficiency in customer service software
- ability to handle multiple communication channels
- problem-solving abilities
- detail-oriented with organizational skills
Job Duties
- Receive inquiries from customers, contractors, and city departments via multiple channels
- resolve billing, invoicing, and financial inquiries with one-call resolution
- interview customers to establish, transfer, or cancel services
- assist customers with deferred billing, levelized billing, low income exemptions, and other programs
- verify customer accounts using databases and software
- research account information to explain services and charges
- log complaints and create service orders routing them appropriately
- maintain and file service requests
- serve as relief receptionist when needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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