Destination Knot

Customer Service Representative - Hotel Reservationist

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $45,000.00 - $65,000.00
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Work Schedule

Flexible
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Benefits

Flexible remote schedule
Training
supportive team culture
Performance-based income-earning possibilities
Travel discounts and perks

Job Description

Destination Knot is a dynamic and forward-thinking company specializing in travel and hospitality services, dedicated to helping clients plan unforgettable trips with personalized hotel accommodations. As a remote-based firm focusing on customer satisfaction and seamless travel experiences, Destination Knot offers flexible opportunities for individuals passionate about supporting travelers and providing outstanding service. The company prioritizes a supportive team culture and equips its staff with the latest booking tools and training resources to ensure efficiency and professionalism in all customer interactions. With a mission to enhance travel experiences, Destination Knot values individuals who bring strong communication skills and a hospitality mindset... Show More

Job Requirements

  • High school diploma or equivalent
  • reliable internet connection
  • basic computer proficiency
  • excellent communication skills
  • ability to work independently
  • customer service or hospitality experience preferred
  • self-motivated and detail-oriented

Job Qualifications

  • Strong communication skills
  • hospitality skills
  • professional and detail-oriented approach
  • self-motivated
  • basic computer proficiency
  • reliable internet connection
  • customer service experience
  • hospitality experience is a plus

Job Duties

  • Help clients choose and book hotel accommodations
  • provide details on amenities, pricing, and availability
  • manage reservation changes and maintain accurate records
  • communicate professionally via phone, email, and messaging
  • deliver exceptional customer service and resolve client inquiries effectively
  • assist with updating and modifying bookings
  • support team communication and collaboration

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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