Customer Service Representative - Guaranteed Extra Board - 90273057 - Pittsburgh
Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $29.29 - $39.05
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
wellness programs
flexible spending accounts
401k Retirement Plan
Life insurance
Paid Time Off
Education Reimbursement
public service loan forgiveness
Railroad Retirement benefits
rail pass privileges
Job Description
Amtrak is America’s leading passenger railroad service, dedicated to connecting communities and businesses across the United States. Employing over 20,000 professionals nationwide, Amtrak has built a reputation as a dynamic, inclusive employer that values safety, customer service, and innovation. Known for its rich history within American transportation, Amtrak continues to modernize and evolve as it moves America’s workforce toward the future. The company prioritizes the safety of its passengers, employees, and the public and fosters a culture where every team member’s contribution is recognized and valued. Amtrak operates under core values of doing the right thing, excelling together, and putting... Show More
Job Requirements
- customer service experience
- able to lift items that weigh up to 50lbs
- able to push or pull a baggage cart and operate baggage equipment ie tow tractor
- must have a high school diploma or GED
- valid driver’s license required
Job Qualifications
- high school diploma or GED
- customer service experience
- valid driver’s license
- ability to lift up to 50 pounds
- ability to operate baggage equipment such as tow tractors
- skilled in processing Amtrak tickets and understanding tariffs
- familiarity with Arrow, RailRes/Stars, QuikTrak systems
- experience with Passenger Information Display System
- excellent written and oral communication skills
- positive and good-natured attitude
- comfortable speaking on public address systems and using computer systems
Job Duties
- greet, service and ensure the comfort of each passenger
- assist customers with special needs, luggage handling, and train boarding
- make ticket reports and safeguard company funds
- maintain and care for ticket printers and Quik-Trak machines
- keep information racks filled
- perform miscellaneous clerical duties
- provide passengers with information on schedules, fares, routing, city highlights and intermodal transportation
- ensure timely train boarding and verify passenger tickets and travel documents
- perform janitorial duties
- handle checked baggage, package express, and company materials on station and trains
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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