Customer Service Representative/ Ground Operations Agent (Part-Time)
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Training and Development
Flexible Schedule
Employee assistance program
Job Description
Washington County Regional Airport is a vital transportation hub serving the community, providing essential airline services and facilitating the smooth transit of passengers and cargo. The airport is committed to maintaining safety, efficiency, and a high quality of service for travelers and airport partners. This regional airport is staffed by dedicated professionals who ensure flight operations run with precision and customer needs are met effectively. As a county-owned entity, the airport values integrity, professionalism, and community service, making it a preferred place for employment among aviation and customer service professionals.
The available position is for a Customer Service Representat... Show More
The available position is for a Customer Service Representat... Show More
Job Requirements
- At least 18 years old
- Successful completion of computer-based and on-the-job training
- Ability to lift baggage weighing up to 60 pounds
- Ability to enter ticket information and check scheduling via computer
- Ability to pass a background check with no criminal history
- Ability to qualify for government airport ID and pass a drug test
- Flexibility to work various shifts
- Legal authorization to work in the United States
- Willingness to provide unexpired USCIS Form I-9 documentation
- Compliance with grooming and uniform standards
Job Qualifications
- High school diploma or equivalent
- Basic math skills
- Customer service or sales experience preferred
- Strong communication and interpersonal skills
- Ability to handle money transactions
- Computer proficiency with a minimum typing speed of 30 words per minute
- Ability to speak, read and write clear English
- Ability to work flexible shifts including weekends and holidays
- Valid MD Class C driver’s license or equivalent
Job Duties
- Report promptly at the assigned time of duty for Allegiant flights and remain on duty until shift completion
- Represent the airline to passengers and assist with ticket sales and reservations including changes
- Check in passengers and manage checked baggage movement
- Provide airline information to passengers as required
- Greet passengers entering the terminal and direct them to ticket counters
- Assist with passenger boarding and train to operate jet bridge
- Prepare and complete all paperwork related to aircraft movement
- Load and unload baggage to and from aircraft and airport baggage areas
- Marshal aircraft in and out of the gate area
- Complete required computer-based and on-the-job training within 60 days and monthly thereafter
- Perform related tasks as required
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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