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Customer Service Representative (Full Time - Closing)

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $16.00 - $22.00
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Benefits

Health Insurance
Paid Time Off
employee discount
Retirement Plan
Flexible Schedule
Paid training

Job Description

Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States and globally, with over 2,000 locations across all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico, and Australia. Known for its Judgement Free Zone, Planet Fitness is committed to providing an inclusive and welcoming environment where individuals of all fitness levels feel comfortable and motivated to achieve their wellness goals. The company's core values include teamwork, positivity, integrity, passion, and accountability, creating an inspiring workplace culture for employees and an exceptional experience for members. Planet... Show More

Job Requirements

  • Must be 18 years of age or older
  • basic computer proficiency
  • ability to lift up to 50 pounds
  • ability to perform frequent climbing, balancing, kneeling, crouching
  • physical capability for visible continuous activity during shift
  • punctual and reliable
  • exceptional interpersonal and communication skills

Job Qualifications

  • Positive friendly attitude
  • must be 18 years of age or older
  • basic computer proficiency with an eye for accuracy
  • punctuality and reliability
  • exceptional customer service skills
  • able to interact positively and professionally with members and co-workers
  • problem-solving skills
  • personify core values of teamwork, positivity, integrity, passion, and accountability

Job Duties

  • Greet members and provide exceptional customer service
  • make members feel comfortable and welcome
  • check members in, tour and sign-up new members, log amenities, and communicate updates and events to members and guests
  • respond to member questions and concerns in a timely and professional manner
  • conduct beverage or merchandise purchases on the point-of-sale system
  • explain and promote fitness instruction classes to new members
  • keep the front desk area and lobby clean and orderly
  • execute regular facility cleaning and upkeep such as mopping spills, trash removal, cleaning windows and mirrors, and re-racking weights
  • clean all exercise equipment and tanning beds
  • clean restroom and shower area and keep stocked

Job Location

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