AERO CENTERS

CUSTOMER SERVICE REPRESENTATIVE- FULL-TIME

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $17.00 - $20.00
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Work Schedule

Day Shifts
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Disability insurance
Life insurance
Paid Time Off
401-k with company match
On-the-job training

Job Description

The hiring establishment is a specialized aviation service provider committed to supporting the general aviation community, focusing on servicing non-commercial planes. The company offers a variety of essential services such as fueling, parking, and hangar space, creating a one-stop hub for aviation enthusiasts and professionals alike. With a reputation for excellence and a growing client base, the company emphasizes superior customer service and professional handling of all operational aspects related to aviation service needs. This establishment prides itself on maintaining a welcoming environment for its customers and ensures a high level of attentiveness and professionalism in all engagements.

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Job Requirements

  • High school diploma or general education degree (GED) is required
  • essential reading, writing, and math skills
  • ability to work under pressure and adaptability to change
  • excellent interpersonal and verbal communication skills
  • must possess a valid state driver's license
  • 100% drug-free workplace (drug screen required)
  • job type full-time

Job Qualifications

  • Aviation experience preferred
  • hospitality experience, i.e., front desk, restaurant/bar, hotel, country club, luxury retail
  • ability to work effectively with numbers to efficiently and accurately handle payment processing, invoicing, and the associated computer entries and paperwork
  • must have experience providing top-quality customer service in a face-to-face setting
  • friendly and attentive personality
  • excellent interpersonal and communication skills
  • experience with conflict resolution in a customer service environment
  • exceptional ability to attend to details
  • computer skills, e.g., POS systems, reservation systems, accounting systems, Excel
  • ability to multi-task effectively, interacting with customers, answering phones, and attending to computer work

Job Duties

  • Greeting on-site visitors and ensuring they are made to feel welcome
  • handling telephone calls with a customer-oriented level of service
  • data entry and other computer work to make reservations for services, communicate with customers via email, track inventory, and process financial transactions
  • excellent attention to detail to coordinate operations provided by multiple personnel to multiple customers to ensure timely and efficient service
  • connecting clients to appropriate personnel or third-party vendors for further service needs
  • providing attention to detail and follow through to ensure that a wide range of business needs are met
  • performing administrative support tasks
  • maintaining professionalism and confidentiality
  • providing a safe and clean reception area by complying with procedures, rules, and regulations

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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