Customer Service Representative - Front Desk (Full Time)

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $22.00 - $25.00
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Work Schedule

Fixed Shifts
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Benefits

401(k)
Health Insurance
Paid Time Off

Job Description

San Carlos Flight Center is a well-established aviation service provider located in San Carlos, California. Specializing in personalized customer experiences for private pilots and aircraft owners, the center offers a range of services including flight dispatch, member scheduling, event hosting, and comprehensive office support. With a commitment to excellence and operational efficiency, San Carlos Flight Center plays a significant role in the regional aviation community by delivering quality service and fostering lasting relationships with its members and clients.

The Customer Service Representative position at San Carlos Flight Center is a full-time, in-person role paying between $22.00 to $25.00 p... Show More

Job Requirements

  • Competency in Google Docs, Slides, and Sheets
  • basic arithmetic
  • professional attitude and demeanor
  • aviation experience preferred
  • able to live and work in the United States
  • able to commute to San Carlos for work 5 days a week

Job Qualifications

  • High school diploma or equivalent preferred
  • competency in Google Docs, Slides, and Sheets
  • basic arithmetic skills
  • professional attitude and demeanor
  • ability to communicate effectively with team members and customers
  • experience in customer service preferred
  • aviation experience preferred

Job Duties

  • Answering incoming phone calls
  • dispatching flights
  • checking-in and invoicing flights
  • tracking flight hours
  • scheduling member flights
  • assisting with social media posts and updates
  • assisting with award tracking
  • general office work and support
  • welcoming and signing-up new members
  • answering phone calls and emails
  • keeping office clean and organized
  • effectively communicating with line service and other staff
  • hosting seminars and events

Job Qualifications

Experience

No experience required

Job Location

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