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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $18.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Dental Insurance
Health Insurance
Free parking
Opportunities for advancement
Vision Insurance
Gym membership
Job Description
VXI is a global leader in providing innovative customer engagement and business process outsourcing solutions. They specialize in delivering top-tier customer service and technical support for renowned global brands across multiple industries including telecommunications, healthcare, finance, and banking. Established with a commitment to excellence and passion, VXI fosters a collaborative and dynamic work environment where employees truly believe in their mission to deliver superior customer experiences. With world-class contact centers, VXI has become a preferred employer for those seeking to grow within a supportive and vibrant company culture.
VXI is currently seeking highly motivated and qualified Customer Service Representa... Show More
VXI is currently seeking highly motivated and qualified Customer Service Representa... Show More
Job Requirements
- High school diploma or equivalent
- Proven experience in a call center or customer service environment preferably in banking or financial services
- Strong verbal communication skills
- Ability to handle confidential information securely
- Familiarity with banking products and regulations
- Proficiency in computer systems and CRM software
- Ability to multitask and adapt to a fast-paced environment
- Willingness to work flexible hours including weekends and holidays
- Must be available to attend 100 percent of the training with no time missed
- Must pass 7-year employment verification
- Must pass 10-year background check
- Must pass 10-panel drug screening test including THC
- Must be available to work during center operating hours including weekends and holidays
Job Qualifications
- High school diploma or equivalent
- additional education or relevant certifications in finance, banking, or customer service are a plus
- Proven experience in a call center or customer service environment, preferably within the banking or financial industry
- Strong verbal communication skills with a customer-centric approach
- Excellent problem-solving abilities
- Attention to detail
- Ability to handle confidential information securely
- Familiarity with banking products, processes, and regulations
- Proficiency in using computer systems, databases, and customer relationship management (CRM) software
- Ability to adapt to a fast-paced, dynamic work environment
- Strong multitasking skills
- Willingness to work flexible hours including evenings, weekends, and holidays
Job Duties
- Handle incoming calls from customers regarding various card services and deposit-related queries including credit/debit card issues, account balances, fund transfers, check deposits, and transaction disputes
- Identify and address customers' concerns, complaints, or issues professionally and empathetically
- Investigate problems thoroughly and take necessary steps to resolve them to ensure a positive customer experience
- Update customer account information, process transactions, and perform account maintenance activities as required
- Develop a deep understanding of the bank's card services and deposit products, terms, conditions, and policies to provide accurate information to customers
- Adhere to banking regulations, security protocols, and data protection guidelines while handling customer information and transactions
- Communicate effectively with customers to gather necessary information, explain processes, and set expectations for issue resolution and follow-up
- Maintain accurate records of customer interactions, transactions, and inquiries in the call center's database
- Stay updated on industry trends, banking regulations, and internal processes to enhance job knowledge
- Meet and exceed individual and team-based performance targets including call handling time, customer satisfaction, and first-call resolution rates
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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