Customer Service Representative (CSR)

MSI, founded in 1975 and headquartered in Orange, California, is a premier supplier of premium flooring tiles, countertops, wall and backsplash tiles, and hardscaping surface products across North America. With an extensive network of over 50 state-of-the-art showrooms and distribution centers spanning the U.S. and Canada, MSI has established itself as a market leader in the industry. The company's diverse product line includes an impressive range of natural and engineered materials such as granite, quartz, porcelain, luxury vinyl flooring, slate, marble, travertine, sandstone, limestone, quartzite, onyx, stacked stone, and pavers, sourced from over 36 countries around the globe. This vast assortment ensures that MSI can meet the specific design preferences and functional requirements of a wide variety of clients, including homeowners, designers, and contractors.

MSI's commitment to quality and innovation has earned it numerous prestigious awards over the years, such as being recognized as one of the top five fastest growing companies by the OC Business Journal and receiving the Supplier Diversity Award from The Home Depot. Additionally, MSI has been honored multiple times as the number one flooring distributor by Floor Covering Weekly and has received the Top Workplaces Award, reflecting its positive workplace culture. Furthermore, MSI's founder has been recognized as Entrepreneur of the Year by Ernst and Young, underscoring the company’s leadership excellence.

MSI embraces diversity, equity, and inclusion in the workplace, fostering an environment where every employee is valued and treated with respect. The company is an equal opportunity employer dedicated to providing reasonable accommodations to ensure that all employees and applicants can perform their best work in an inclusive setting.

The Customer Service Representative (CSR) role at MSI is an essential on-site position focused on delivering exceptional customer service and supporting both front-end customer interactions and back-end operational tasks. This full-time, entry-level role operates primarily from Monday to Friday with additional Saturday shifts once a month, embodying MSI’s commitment to availability and responsiveness.

The CSR is responsible for engaging with customers via phone, email, and face-to-face interactions, ensuring that every touchpoint reflects MSI’s high standards of service. Responsibilities include assisting customers in the showroom by guiding them through product selections and presenting relevant product samples to help them make informed decisions. Behind the scenes, the CSR handles processing sales transactions, generating orders, scheduling deliveries, and coordinating logistics, thereby guaranteeing smooth operational flow.

This role requires strong communication skills, a positive and solution-oriented approach, and the ability to multitask efficiently. The ideal candidate will have a keen eye for detail when maintaining customer records and order information, along with proficiency in computer skills, including MS Outlook, Word, and Excel. Bilingual abilities, especially in Spanish, are considered a plus.

Pay for this hourly, non-exempt position ranges from $18.75 to $21.75 per hour, with overtime paid at 1.5 times the base rate. New hires typically earn between $40,000 and $54,400 annually, influenced by experience, overtime, and bonuses. MSI also provides a comprehensive benefits package including health insurance, paid time off, 401(k) plans with company matching, and educational support for employees’ dependents.

Joining MSI as a Customer Service Representative means becoming part of a respected organization known for product excellence, employee support, and customer satisfaction. The role offers a unique opportunity to develop professionally within a dynamic company culture, contributing directly to customer experiences and operational success. MSI supports its employees with continuous training, competitive compensation, and a supportive work environment aimed at fostering growth and engagement.