Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.50 - $21.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule
Job Description
Hill Aircraft is a distinguished family-owned aviation company located in Atlanta, GA, known for providing exceptional service within the general aviation industry. Operating as a Fixed Base Operator (FBO), Hill Aircraft delivers a broad spectrum of ground support and concierge services to corporate flight departments, flight crews, aircraft owners, and high-profile clientele. The company prides itself on its legacy of excellence, professionalism, and the warm hospitality that embodies what is locally known as Sensational Southern Service. With a strong focus on customer experience and operational safety, Hill Aircraft has established itself as a trusted partner for aviation services in the... Show More
Job Requirements
- Must possess a valid driver's license (21 and older) without restrictions and have acceptable driving record that meets company insurability requirements
- this is an hourly, nonexempt position
- this position requires working flexible hours including mornings, evenings and weekends, and on scheduled company holidays to accommodate the needs of the customers and department operations
- must be able to pass a background check and drug screen
- Hill Aircraft is a Zero Tolerance Drug Free Employer, including pre-employment and random drug screening
- operation of motor vehicles
- ability to handle moderate physical activity outside on ramp operations
- ability to lift and/or move up to 30 pounds such as boxes, bags, stock supplies, or carpets
- ability to travel for the position if needed (infrequently)
Job Qualifications
- Minimum of 1 years FBO or other related experience within the general aviation industry
- minimum of 2 years of in customer service, hospitality, or concierge related fields, especially in aviation
- high school diploma or GED certificate
- successful completion of NATA Safety 1st Customer Service, Safety, and Security program within 60-days of new hire
- special consideration with prior experience in Total FBO software
- basic knowledge of aviation terminology, general aviation aircraft (piston and turbine), airport communications, and phonetic alphabet
- desire to serve others
- naturally outgoing with a passion for providing an outstanding customer service experience
- excellent communication abilities (written, typing, phone etiquette, two-way radio, and oral) in English
- strong interpersonal aptitude and ability to work well on a team
- consistently demonstrated organizational and time management skills
- ability to multitask on occasion
- tactful, courteous, and conscience of customer's needs
- ability to perform manual tasks, follow directions (written and oral), and multitask in a detailed and efficient manner
- ability to comprehend and perform basic math calculations with minimal errors using United States units of money, weight measurement, volume, and distance
- basic knowledge and comfort level when using computers
- intermediate proficiency with Microsoft Office programs (Word, Excel, Outlook)
- good problem-solving abilities for operational decisions and adaptability to various working environments or conditions
- ability to prepare and complete reports pertaining to department
Job Duties
- Represent the company in a professional manner and put the customer first at all times
- support a positive and harmonious working environment with the team in order to provide the highest levels of the customer service experience
- create memorable service experiences for guests on each visit
- ensure all Customer Service operations are conducted daily in accordance to the values and standards of Hill Aircraft that contribute to safety, company policies, and procedures while also adhering to the NATA Safety 1st
- perform all the general functions of the Customer Service Representative position including greeting customers, making reservations, and answering or making phone calls
- perform concierge service duties with customers on the ramp including greeting planeside and valeting vehicles
- arrange and fulfill service requests including hotel accommodations, rental cars, ground transportation reservations, in-flight catering orders, and area restaurant or attractions recommendations
- accept and relay ground service requests to team members such as aircraft fueling, arrival or departure information, parking, and other ground service required
- process service and point of sale transactions including billing and payments
- file internal records related to service transactions accurately and efficiently
- clearly handle radio communications both air-to-air with pilots and ground two-way with Line Service
- support a culture of unity and cooperation as a team
- type email responses to customers or send letters of confirmation for reservation requests
- perform detail-oriented responsibilities, assigned projects, and complete paperwork or reports both as a team and individually
- assist in meeting sales goals and monthly promotional offers using internal, seasonal, and industry programs
- work with agents and local approved vendors when handling customer requests
- communicate clearly and effectively with customers, pilots, and team members
- oversee that all additional shift duties and assigned tasks are completed thoroughly
- provide Customer Service Manager with ideas and recommendations that help to improve the overall operations, service, and efficiency of the Customer Service Department
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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