Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $22.00
Work Schedule
Standard Hours
Day Shifts
Weekend Shifts
Benefits
Referral bonuses
Holiday Bonuses
annual bonuses
Annual pay increases
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Company-paid short term disability
Company-paid Long Term Disability
Company-paid Life Insurance
Tuition Reimbursement
Traditional 401(k) plan with company matching contributions
Roth 401(k) plan with company matching contributions
Charitable donation matching programs
Job Description
MSI is a prominent leader in the hard surface materials industry, specializing in the supply and distribution of flooring tile, countertops, wall and backsplash tile, and hardscaping surfaces across North America. Established in 1975, MSI has grown substantially, boasting more than 50 sophisticated showrooms and distribution centers throughout the United States and Canada. The company is headquartered in Orange, California, and offers an extensive product line that includes Granite, Quartz, Porcelain, Luxury Vinyl flooring, Slate, Marble, Travertine, Sandstone, Limestone, Quartzite, Onyx, stacked stones, and pavers sourced from over 36 countries across six continents. MSI has garnered multiple prestigious accolades over... Show More
Job Requirements
- High school diploma
- Minimum of 1 year of customer service experience
- Strong communication skills with a positive, solution-oriented approach
- Attentive to customer needs and details
- Proven ability to manage multiple tasks simultaneously
- Goal-oriented with a focus on delivering excellent customer service
- Strong math skills and the ability to perform quick calculations
- Proficient with PCs and navigating a multi-window environment
- Intermediate skills in MS Outlook, Word, and Excel
- Bilingual (Spanish) preferred
Job Qualifications
- High school diploma
- Some college coursework preferred
- Minimum of 1 year of customer service experience
- Strong communication skills with a positive, solution-oriented approach
- Attentive to customer needs and details
- Proven ability to manage multiple tasks simultaneously
- Goal-oriented with a focus on delivering excellent customer service
- Strong math skills and the ability to perform quick calculations
- Proficient with PCs and navigating a multi-window environment
- Intermediate skills in MS Outlook, Word, and Excel
- Bilingual (Spanish) preferred
Job Duties
- Provide exceptional customer service through phone, email, and in-person interactions
- Build and nurture strong customer relationships
- Assist customers in selecting the appropriate products for their needs
- Retrieve and bring product samples to customers in the showroom
- Address customer issues related to transactions, deliveries, and products
- Accurately maintain customer contact information and transaction records
- Follow up with customers on quotes, inquiries, and sales opportunities
- Process sales transactions, payments, and generate sales orders
- Schedule deliveries and coordinate logistics for material shipments
- Create shipping orders and packing lists
- Answer inbound sales calls and proactively make outbound calls
- Ensure showroom displays are maintained to the highest standards
- Monitor stock levels to ensure efficient processing of customer orders
- Support trade customers by understanding their project needs and recommending suitable MSI materials
- Maintain marketing materials for easy customer access
- Collaborate with Sales Representatives to keep account transactions and inventory up to date
- Stay informed about company products and services
- Perform additional duties as required
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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