Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $23.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Paid vacation
Paid holidays
401(k) with employer contributions
Flexible spending account
company uniform
Job Description
Marshall's Specialty Services is a well-established HVAC company that has been proudly serving Lane County, Oregon, since 1948. Known for its commitment to quality workmanship and exceptional customer care, Marshall's Specialty Services has built a strong reputation within the local community. The company values its employees and customers alike, fostering a positive and supportive work environment that encourages professional growth and personal development. As a leader in the HVAC industry, it combines decades of experience with modern technology and techniques to deliver reliable heating, ventilation, and air conditioning solutions to residential and commercial clients. The company culture emphasizes integrity, teamwork,... Show More
Job Requirements
- Must pass drug and background screens
- High school diploma or GED preferred
- Excellent verbal and written communication skills
- Well organized, ability to work independently and collaborate with team members
- Excellent phone etiquette
- Ability to handle a high volume of inbound and outbound calls
- Advanced customer service skills
- Proficiency with Google Suite and Microsoft Office products preferred
- Experience with CRM software preferred
- Timely in all work and attendance
- 1+ year experience managing a multi-line phone system preferred
- Previous customer service experience preferred
- 40+ WPM typing speed
- High level of organizational skills
- High-level attention to detail
Job Qualifications
- High school diploma or GED preferred
- Excellent verbal and written communication skills
- Well organized, ability to work independently and collaborate with team members
- Excellent phone etiquette
- Ability to handle a high volume of inbound and outbound calls
- Advanced customer service skills
- Proficiency with Google Suite and Microsoft Office products preferred
- Experience with CRM software preferred
- Timely in all work and attendance
- 1+ year experience managing a multi-line phone system preferred
- Previous customer service experience preferred
- 40+ WPM typing speed
- High level of organizational skills
- High-level attention to detail
Job Duties
- Answer phones, texts and emails in a professional manner, and transfer calls to the correct department or employee
- Cover front desk duties during the receptionist's lunch break
- Make departmental reminder calls
- Register installed equipment
- Purchase and process extended labor warranties
- Manage scheduling
- Monitor the dispatch boards throughout the day
- Assist customers in person, via email, chat, or phone call
- Process over-the-counter filter sales and identify filter type, acquire filter, create an invoice, and take payment
- Assist all departments as needed for filing, data entry, notices
- Follow Marshall's customer service protocols and processes
- Conduct reminder calls
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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