Job Overview
Employment Type
Part-time
Benefits
Part time schedule
Professional work environment
Training and development opportunities
Safety management system participation
team-oriented culture
Job Description
Galaxy FBO is a renowned Fixed Base Operator (FBO) providing premium aviation services tailored to meet the unique needs of private and corporate aviation clients. Located at major airports, Galaxy FBO specializes in delivering exceptional concierge, ground handling, and support services that enhance every aspect of the private flight experience. The company is committed to excellence, safety, and customer satisfaction, ensuring that every client receives personalized attention and seamless service in a professional environment. Galaxy FBO prides itself on combining industry expertise with a customer-focused approach to support the dynamic requirements of aviation clients, including comprehensive concierge services, aircraft handling,... Show More
Job Requirements
- High school diploma or equivalent (GED)
- 1-3 years of customer service experience
- Proficient computer skills including electronic mail, routine database activity, word processing, spreadsheet, graphics, etc.
- Valid driver’s license
- Ability to interact with professionalism and discretion with clientele
- Ability to interpret a variety of instructions furnished in written or oral form
- Ability to handle customer demands and crisis with poise
- Ability to deliver an exceptional customer experience
- Ability to work in a team driven environment
Job Qualifications
- High school diploma or equivalent (GED)
- 1-3 years of customer service experience
- Proficient computer skills including electronic mail, routine database activity, word processing, spreadsheet, graphics, etc.
- Valid driver’s license
- Experience using software programs such as TotalFBO and FlightBridge, preferred
- Experience with flight scheduling/dispatching in part 91 or 135 operation, preferred
Job Duties
- Serve as the first point of contact to clients by welcoming, assisting, and directing visitors
- Qualify for and maintain Airport SIDA (where applicable) and valid driver’s license
- Ensure that appropriate actions are taken to resolve customers’ problems and concerns
- Answer phone calls in a professional courteous manner and process requests efficiently
- Prepare and process invoices with accuracy
- Utilize and maintain directories and reference materials
- Greet aircraft upon arrival and departure to assist arriving passengers and crew members
- Operate vehicles and golf carts
- Maintain friendly demeanor and professional attire in accordance with current standards
- Maintain a clean and orderly reception area, keep flightline free of FOD and safety hazards
- Assist flight crew with ramp-side services
- Coordinate conference room scheduling and setup for various events and executive conferences
- Communicate clearly and concisely using two-way radios to relay messages internally and externally
- Restock supplies as needed
- Accurately maintain valet parking areas and status boards
- Ensure all passenger vehicles are thoroughly cleaned and prepared prior to pick-up
- Actively participate in Galaxy FBO Safety Management System
- Comply with all Galaxy Standard Operating Procedures (SOP’s)
- Observe all safety, environmental and general housekeeping rules and policies
- Complete and maintain all applicable required training
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: