Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $17.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Life insurance
401(k) with Company Match
Paid parental leave
Job Description
Ferguson Enterprises, established in 1953, has grown to be a premier supplier for multiple industries, specializing in delivering high-quality products and exceptional service. With a rich heritage spanning over six decades, Ferguson has become synonymous with reliability and expertise in the supply of commercial and mechanical equipment, facilities supply solutions, fire and fabrication products, HVAC systems, industrial goods, residential trade materials, and waterworks infrastructure. As a Fortune 500 company, Ferguson prides itself on its commitment to building better infrastructure, homes, and businesses by simplifying complex projects for its customers. The company operates approximately 1,700 locations nationwide, employing around 36,000 associates... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service or administrative experience preferred
- Proficiency in Microsoft Office 365 Suite
- Excellent communication skills
- Ability to multitask and manage time effectively
- Professional demeanor and integrity
- Ability to work Monday to Friday 7:30 am to 4:00 pm onsite in Tampa, FL
Job Qualifications
- Strong written and verbal communication skills with ability to communicate across all levels of the organization
- Ability to handle a fast-paced call center environment
- Well organized, detailed, and skilled in time management
- High level of integrity and professionalism
- Proficient in Microsoft Office 365 Suite especially Teams, Outlook, Word, and Excel
Job Duties
- Receive inbound phone calls and dispatch calls to the appropriate department
- Resolve customer problems and refer problems to appropriate department when appropriate
- Perform routine administrative activities including answering phones, taking messages, distributing mail, filing, or maintaining office supplies and inventory
- Collect, compile, verify information and enter it accurately into documents such as reports, presentations, or forms and office systems such as databases
- Respond to or redirect routine inquiries from external and internal sources about the organization, its activities, or processes to ensure prompt and accurate responses
- Participate in meetings and communicate any concerns to management
- Follow all policies, rules, regulations, and procedures
- Perform other duties or functions as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: