Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Life insurance
401(k) with Company Match
Paid parental leave
Job Description
Ferguson Enterprises, LLC, established in 1953, is a leading distributor of quality supplies across a variety of essential industries. With a presence spanning 1,700 locations and a workforce of approximately 36,000 associates, Ferguson operates as a Fortune 500 company committed to building better infrastructure, homes, and businesses. The company prides itself on simplifying complex projects and providing best-in-class products, services, and capabilities in sectors including Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade and Building, Waterworks, and Residential Digital Commerce. Ferguson emphasizes problem-solving, adaptability, and continuous growth to serve its customers, communities, and employees effectively.
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Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or administrative role preferred
- Ability to handle multiple tasks simultaneously in a fast-paced environment
- Strong interpersonal and communication skills
- Proficiency with Microsoft Office 365
- Ability to maintain confidentiality and exercise discretion
- Availability to work Monday to Friday, 7am to 4pm plus overtime as needed
Job Qualifications
- Strong written and verbal communication skills
- Ability to communicate across all levels of the organization
- Ability to handle a fast-paced call center environment
- Well organized and detailed
- Time-management skills
- Display a high level of integrity and professionalism
- Proficient in Microsoft Office 365 Suite, including Teams, Outlook, Word, and Excel
Job Duties
- Receive inbound phone calls and dispatch calls to the appropriate department
- Resolve customer problems and refer problems to appropriate department when appropriate
- Perform routine administrative activities including answering phones, taking messages, distributing mail, filing, or maintaining office supplies
- Collect, compile, and verify information and enter it accurately into documents and office systems
- Respond to or redirect routine inquiries from external/internal sources promptly and accurately
- Participate in meetings and communicate concerns to management
- Follow all policies, rules, regulations, and procedures
- Perform other duties as requested by management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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