Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Life insurance
401(k) with Company Match
Paid parental leave
associate discounts
Community Involvement Opportunities
mental health coverage
gender affirming benefits
Family building benefits
Job Description
Ferguson Enterprises, established in 1953, is a prominent supplier of quality products serving a diverse range of industries. As a Fortune 500 company, Ferguson has built a remarkable reputation by supporting the development of better infrastructure, homes, and businesses across the United States. With approximately 36,000 associates working at over 1,700 locations, Ferguson’s expansive reach covers multiple sectors such as Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks, and Residential Digital Commerce. This broad spectrum of service areas showcases Ferguson’s commitment to fulfilling the multifaceted needs of its customers and communities. The company... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or administrative support role preferred
- Ability to manage multiple tasks efficiently in a fast-paced environment
- Strong interpersonal and problem-solving skills
- Proficiency in Microsoft Office 365 Suite
- Availability to work Monday through Friday 7am-4pm plus overtime as needed
- Excellent verbal and written communication skills
- Commitment to following company policies and procedures
- Ability to maintain confidentiality and professionalism at all times
Job Qualifications
- Strong written and verbal communication skills with ability to communicate across all levels of the organization
- Ability to handle a fast-paced call center environment
- Well organized, detailed, and possess time-management skills
- Display a high level of integrity and professionalism
- Proficient in Microsoft Office 365 Suite especially Teams, Outlook, Word, and Excel
Job Duties
- Receive inbound phone calls and dispatch calls to the appropriate department
- Resolve customer problems and refer problems to appropriate department when appropriate
- Perform routine administrative activities per established procedures including answering phones, taking messages, distributing mail, filing, or maintaining office supplies or other inventory
- Collect, compile, and verify information and enter it accurately into documents such as reports, presentations, or forms
- Respond to or redirect routine inquiries from external/internal sources about the organization, its activities, or processes
- Participate in meetings and communicate any concerns to management
- Follow all policies, rules, regulations, and procedures
- Perform other duties or functions as requested by management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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