Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $22.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Life insurance
401(k) with Company Match
Paid parental leave
associate discounts
mental health coverage
Family building benefits
Job Description
Ferguson Enterprises, LLC, established in 1953, has been a prominent source of high-quality supplies serving a broad spectrum of industries including commercial, mechanical, facilities supply, fire and fabrication, HVAC, industrial, residential trade, residential building and remodel, waterworks, and residential digital commerce. As a Fortune 500 company with approximately 36,000 associates across 1,700 locations, Ferguson prides itself on building better infrastructure, homes, and businesses by making customers' complex projects simple, successful, and sustainable. The company emphasizes collaborative growth, proactive problem-solving, and a commitment to serving customers, communities, and its associates. Its diverse business segments and expansive geographic footprint highlight the company’s... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in administrative or customer service roles preferred
- Ability to handle multiple tasks efficiently under pressure
- Strong interpersonal and communication skills
- Proficiency with Microsoft Office 365 Suite
- Availability to work Monday to Friday from 7 am to 4 pm with flexibility for overtime
- Commitment to following company policies and procedures
Job Qualifications
- Strong written and verbal communication skills with ability to communicate across all levels of the organization
- Ability to handle a fast-paced call center environment
- Be well organized, detailed, and have time-management skills
- Display a high level of integrity and professionalism
- Proficient in Microsoft Office 365 Suite, especially Teams, Outlook, Word, and Excel
Job Duties
- Receive inbound phone calls and dispatch calls to the appropriate department
- Resolve customer problems and refer problems to appropriate department when appropriate
- Perform other routine administrative activities such as answering phones, taking messages, distributing mail, filing, or maintaining office supplies or other inventory
- Collect, compile, and verify information and enter it accurately into documents such as reports, presentations, or forms and office systems such as databases
- Respond to or redirect routine inquiries from external or internal sources about the organization, its activities, or processes so callers or visitors are answered promptly and accurately
- Participate in meetings and communicate any concerns to management
- Follow all policies, rules, regulations, and procedures
- Perform other duties or functions as requested by management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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