Customer Service Representative - Community Development & Housing Department
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $43,576.80 - $52,967.88
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Job Description
The City of San Bernardino, located in the heart of Southern California's Inland Empire, is a vibrant and diverse municipality with a rich history influenced by Native American, Mexican, and Spanish cultures. As the county seat and the largest city in San Bernardino County, it serves a population of over 222,000 residents. The city is known for its beautiful natural surroundings, access to major transit corridors, and a wide range of housing and lifestyle options. San Bernardino prioritizes public service careers by fostering a supportive environment for motivated professionals who aim to contribute meaningfully to the community and develop their... Show More
Job Requirements
- high school diploma or g.e.d.
- two years of progressively responsible customer service experience
- valid state driver's license
- ability to obtain certification as a registered passport agent and a notary license for certain assignments
- strong interpersonal and communication skills
- ability to operate a computer and standard office equipment
- ability to handle sensitive and emotional customer situations calmly and effectively
- ability to understand and apply department policies and procedures
- ability to prepare clear and concise correspondence and records
- ability to maintain confidentiality
- willingness to work collaboratively within a team
- familiarity with municipal processes or housing assistance programs is desirable
Job Qualifications
- high school diploma or g.e.d.
- two years of progressively responsible customer service experience or an equivalent combination of education, training and experience
- valid state driver's license
- strong communication skills
- knowledge of principles and practices of effective customer service and customer-oriented telephone etiquette
- knowledge of modern office practices and procedures, including filing and recordkeeping systems
- basic computer skills including word processing, spreadsheet and database applications
- ability to handle sensitive customer relations situations tactfully and effectively
- ability to understand, interpret, explain and apply department policies and procedures
- ability to communicate clearly and effectively orally and in writing
- ability to prepare clear, accurate and concise records and correspondence
- ability to maintain sensitive and confidential information
- ability to work well within a team and establish effective working relationships
Job Duties
- greeting walk-in visitors and responding to phone and email inquiries regarding housing assistance, permits, and community development programs
- reviewing and processing applications for housing programs, business licenses, or construction permits, ensuring documentation is complete and accurate
- scheduling inspections or appointments and providing updates on application or permit status
- preparing notices, letters, and informational materials for the public and internal stakeholders
- assisting customers in navigating complex procedures, often involving referrals to other city departments or outside agencies
- entering data into systems, maintaining case records, and generating reports to support departmental functions
- collaborating with team members to troubleshoot issues, improve customer experiences, and ensure services are delivered efficiently
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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