Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $12.75 - $16.75
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
flexible schedule
Job Description
Vitus is a well-established company specializing in retail convenience stores, offering customers a variety of products including fuel, tobacco, food items, and general merchandise. Their focus is on providing excellent customer service, ensuring a safe and organized shopping environment, and operating efficiently to meet both customer needs and company standards. Known for maintaining high standards in retail management, Vitus prides itself on the professionalism and dedication of its employees to contribute positively to its business growth and customer satisfaction.
The role of the Customer Service Representative at Vitus is integral to achieving these goals. Reporting directly to the Store ... Show More
The role of the Customer Service Representative at Vitus is integral to achieving these goals. Reporting directly to the Store ... Show More
Job Requirements
- Must be at least 19 years of age to sell tobacco products
- high school diploma or equivalent
- cash handling and customer service experience
- ability to communicate clearly verbally and in writing
- ability to read, write and speak English
- ability to perform basic math operations
- ability to follow company safety policies and procedures
- ability to work weekends and evening shifts
- physical ability to lift up to 75 pounds occasionally
- ability to maintain neat appearance and good personal hygiene
- computer proficiency including Microsoft Office suite
- willingness to attend required training and obtain necessary certificates
Job Qualifications
- High school diploma or equivalent
- cash handling and customer service experience
- knowledge of retail operations
- knowledge of merchandising procedures
- proficiency in Microsoft Office products, specifically Excel
- demonstrated customer service skills
- ability to communicate clearly verbally and in writing
- ability to read, write and speak English
- ability to perform basic math operations including addition, subtraction, multiplication, and division
- ability to adapt to various situations with limited standardization
- training for Alcohol Professionals (TAP)
- Food Handlers Card or Food Workers Card
- attendance at training sessions, seminars and educational classes as required
- computer skills relevant to job applications and programs
Job Duties
- Provides exceptional customer service including greeting, smiling, making eye contact, soliciting sales, processing transactions, thanking customers and inviting them to return
- Responsible for all retail sales including tobacco in compliance with regulations
- Opens and closes the store as needed
- Handles cash and operates a computer based cash register
- Balances cash register at the end of shift
- Secures all funds in safe or register
- Makes timely drops and maintains cash drawer at or below maximum level according to company policies
- Performs daily station cleaning maintaining a safe work environment
- Complies with company standards on carding customers for age restricted products
- Prepares food and drinks maintaining health code compliance
- Maintains inventory, restocks shelves and refills dispensing machines
- Ensures security of store items for loss prevention
- Takes precautions to protect company assets
- Maintains cleanliness and proper merchandising of packaged goods
- Ensures cash is reconciled and closing report executed on closing shifts
- Exhibits courteous and professional behavior with co-workers, customers, vendors, and the community
- Maintains neat appearance and personal hygiene in line with company standards
- Preserves the safety of self and others in the workplace
- Accurately performs transactions and register duties in accordance with company guidelines
- Completes daily station responsibilities including cleaning inside and outside, food preparation, and stocking merchandise
- Communicates effectively and productively with others
- Provides regular and predictable attendance
- Supports Store Manager as directed
- Observes and complies with all company safety policies and procedures
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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